Personal Assistant

Responsibilities

• ● Hospitality Operations
• ● Support the smooth day-to-day operation of hospitality, food and beverage or customer service areas.
• ● Prepare service areas, equipment, products and workstations in line with operational requirements.
• ● Deliver friendly, professional and attentive service to customers, guests and colleagues.
• ● Follow established procedures for service delivery, opening and closing duties and operational handovers.
• ● Maintain clean, organised and presentable work areas throughout each shift.
• ● Assist with events, functions, bookings and other hospitality activities as required.
• ● Customer Service and Communication
• ● Welcome customers and guests professionally and respond promptly to requests, enquiries and feedback.
• ● Take accurate orders, process transactions and provide clear information about products, services and facilities where required.
• ● Handle customer concerns calmly and courteously, referring complaints or complex matters to the appropriate manager.
• ● Communicate effectively with colleagues and other departments to support efficient service and customer satisfaction.
• ● Maintain a positive and inclusive experience for all customers, guests and team members.
• ● Stock, Equipment and Financial Procedures
• ● Assist with receiving, checking, storing and rotating stock in accordance with company procedures.
• ● Monitor stock levels and report shortages, damaged products, equipment faults or discrepancies to the relevant manager.
• ● Use equipment, tills, payment systems and other operational tools safely and correctly.
• ● Follow procedures for cash handling, payments, discounts, refunds and end-of-shift reconciliation where required.
• ● Help minimise waste and support the responsible use of stock, supplies and equipment.
• ● Food Safety, Health and Compliance