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Kotak Mahindra Bank | Phone Banking Officer / CCE- Voice | On Roll JobCareer Empower · Mumbai
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Kotak Mahindra Bank | Phone Banking Officer / CCE- Voice | On Roll Job

🗓️ Posted 2026-09-14 Mumbai Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market ₹20,000–₹30,000/mo

About the Company

Kotak Mahindra Bank Limited is a fastest growing digital sales channel in the financial services industry.

About the Job

This is a permanent, in-house Phone Banking Officer (PBO) position at Kotak Mahindra Bank Ltd. in Thane-West, which is a Contact Centre Branch (Non-Branch Banking) based job. This role offers a fixed salary plus high incentives and is permanently based in the office (not work from home).

Role & Responsibilities

  • ● Attend inbound calls from customers in Retail Liabilities and process queries & requests to customer's satisfaction.
  • ● Identify and convert opportunities for cross-selling (banking products) on customer's calls.
  • ● Ensure quality communication and customer servicing within laid down productivity and service benchmarks.
  • ● Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
  • ● Complete the logs specified by the process (End-of-day target).
  • ● Adhere to Information Security norms & quality process norms.
  • ● Be aware of and comply with any updates about the process.
  • ● Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

Education

  • ● Must be having at least 1 Year of experience into any kind of Customer Service with Voice/Calling with BPO, IT, Banking, BFSI & any other industry can also apply.
  • ● Age should be 20-30 years only.
  • ● Be Confident and willing to learn with a flair for knowledge.
  • ● Be a team player, collaborative, and self-motivated, including the ability to act as a role model within the organization.
  • ● Should be able to establish rapport quickly with peers, managers & customers.
  • ● Candidate must be able to work effectively with all levels of the organization.
  • ● Minimum Graduate with any stream Or Post Graduate with any stream.

Skills

  • ● Must have excellent communication skills, both verbal & written.
  • ● Good listening skills and strong communication abilities.
  • ● Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
  • ● Possess an upbeat, positive can-do attitude & works with integrity.
  • ● Comfortable to work in 24x7 based rotational shifts, including night shifts.
  • ● For Females: Comfortable with any of 9 Hours Shifts from 7.00 AM to 8.00 PM (No Night Shift).

Benefits

  • ● Fixed salary + high incentives.
  • ● Annual CTC of Rs.3.25 to 4.50 Lac per annum plus performance based high Incentives.
  • ● PF, Gratuity and Mediclaim & Insurance cover (as per policy).