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Head of Client Success, North AmericaWGSN · New York, NY
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WGSN

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Head of Client Success, North America

🗓️ Posted 2026-09-16 New York, NY Permanent Hybrid Customer Service Call Centre
💰 Salary 7,500 GBP–8,333 GBP/mo (90,000 GBP–100,000 GBP/yr) 📊 Market 13,000 GBP–22,000 GBP/mo

About the Company

Create Tomorrow WGSN is the global authority on consumer trend forecasting. We help brands around the world create the right products at the right time for tomorrow's consumer. WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. Information Services Specialties: trends, forecasting, product design, market intelligence, retail, marketing, fashion, colour, interiors, lifestyle, beauty, data, insights, consumer insight, food & drink, consumer tech, data, insights, brand strategy, bespoke research, events, innovation

About the Role

We're looking for an experienced Head of Client Success to lead our North American Enterprise & Strategic Client Success team. Salary range - 90,000 - 100,000. This role is responsible for building a high-performing team that partners with WGSN's most strategic clients, ensuring they realise maximum value from our products and services. You will combine exceptional people leadership with commercial thinking, coaching your team to deliver outstanding client outcomes while helping shape the future direction of Client Success across North America. Working closely with Sales, Product, Consulting and senior leadership, you'll champion best practices, strengthen our client engagement strategy and develop the next generation of Client Success talent. Working at WGSN Together, we create tomorrow A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow. WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink, sports and outdoors forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you. Role overview As Head of Client Success, you will lead a

Responsibilities

  • ● will help you settle into the role comfortably.
  • ● Strategic Leadership
  • ● Develop and execute the Client Success strategy for Enterprise and Strategic accounts across North America.
  • ● Partner with the other leaders of Client Success to shape regional priorities, operational excellence and long-term business objectives.
  • ● Identify opportunities to improve client engagement, retention, adoption and long-term value.
  • ● Champion innovation and continuous improvement across Client Success processes, tools and ways of working.
  • ● Serve as a senior leader within the North American Client Success organisation, supporting strategic decision-making and regional leadership initiatives.
  • ● Team Leadership & Development
  • ● Lead, coach and inspire a team of 5-10 Client Success Partners supporting Enterprise and Strategic clients.
  • ● Foster a high-performing, collaborative culture focused on accountability, client excellence and continuous learning.
  • ● Recruit, onboard and develop top Client Success talent.
  • ● Conduct regular coaching, performance reviews and career development planning.
  • ● Create succession plans and identify future leaders within the team.
  • ● Build deep product expertise and consultative selling skills across the team through ongoing training and mentoring.
  • ● Strategic Client Success
  • ● Coach Client Success team members on executive stakeholder engagement, account planning and value-based conversations.
  • ● Support complex client relationships by participating in Executive Business Reviews and strategic customer meetings when required.
  • ● Ensure onboarding and adoption strategies drive measurable client outcomes and long-term success.
  • ● Partner with Sales to support renewals, expansion opportunities and commercial growth.
  • ● Drive consistency in client engagement methodologies and best practices across the team.

Requirements

  • ● Significant experience in Client Success, Customer Success, Account Management or a related client-facing leadership role.
  • ● Proven success leading high-performing Client Success teams supporting Enterprise or Strategic customers.
  • ● Strong commercial acumen with experience driving client retention, growth and long-term value.
  • ● Exceptional leadership, communication and influencing skills.
  • ● Deep understanding of customer success methodologies, client lifecycle management and strategic account planning.
  • ● Strong product knowledge with the ability to translate complex solutions into client value.
  • ● Strong analytical and problem-solving skills with experience using data to drive business decisions.
  • ● Highly organised with the ability to manage multiple priorities in a fast-paced environment.
  • ● Passion for continuous improvement, innovation and developing people.