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Client Success ExecutiveWGSN · Chicago
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WGSN

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Client Success Executive

🗓️ Posted 2026-10-26 Chicago Permanent Hybrid Customer Service Call Centre
💰 Salary US$4,833–US$5,250/mo (US$58,000–US$63,000/yr) 📊 Market US$5,417–US$5,833/mo
Location: North America Salary: 58,000 - 63,000 Employment: Full-time

About the Company

WGSN is a team of consumer and design trend forecasters, content creators, designers, data analysts, and advisory consultants united by a common goal to create tomorrow. The company's trusted consumer and design forecasts power outstanding product design, enabling customers to create a better future. Services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory.

About the Job

We are looking for a Client Services Administrator to be responsible for providing outstanding administrative and operational support to the WGSN Client Services, North America team. This role will report to the Manager of Client Services, North America and will play a vital role in improving efficiency, client engagement and driving retention across the WGSN NAM portfolio. You will be joining a high performing, diverse team based all over the US where support, learning and team spirit will allow you to settle comfortably into the role.

Role & Responsibilities

  • ● Service a portfolio of Strategic and Enterprise partnerships for WGSN NAM, managing risk, identifying growth opportunities, creating service account plans and performing educational sessions for retention purposes.
  • ● Exceed client expectations by showing best in class service and implementing best practices to drive engagement for retention purposes.
  • ● Ensure monthly and quarterly KPIs are met in line with the business's retention rate.
  • ● Form a partnership with the Strategic Account Managers to anticipate risk, create mitigations and growth strategies for retention and reinforce the business's value proposition among set of users and accounts.
  • ● Resolve client issues on a case-by-case basis and proactively follow-up with clients to ensure needs are met within 24 hours.
  • ● Be proactive on client needs by staying up-to-date on all WGSN products and services and be a leader within your team on product knowledge.
  • ● Liaise with product and technology departments on user testing of new products and enhancements; provide customer feedback to internal teams and stakeholders.
  • ● Proactively engage with subscribers to demonstrate the value of WGSN's products and services, provide support that maximises client return on investment through educational sessions, outgoing calls, customized outreach based on client needs and conduct weekly/monthly usage monitoring to create risk mitigation strategies.
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  • ● Drive adoption of WGSN's tools within the NAM client base.
  • ● Put forth new ideas for engagement, strategize on creative ways for outgoing client communication and maintain daily upkeep of internal records and communication via CRM tools.
  • ● Identify improvements to current processes that improve client services' ability to provide outstanding client support.
  • ● Coach peers proactively in the NAM CS department to create skill lift that drive client growth and retention and contribute to overall team success; act as a team leader.
  • ● Work on tight time scales as needed.

Requirements

Experience

  • ● At least 2 years of experience in a Client Success role.
  • ● Must have experience with Salesforce and Google Suite.

Skills

  • ● C-level communication skills.
  • ● Applies understanding of how Client Success reinforces value.