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Sr. Analyst, Client AssuranceAHEAD · Gurugram, Haryana
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AHEAD

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Sr. Analyst, Client Assurance

🗓️ Posted 2026-08-03 Gurugram, Haryana Full-time Hybrid Consulting Strategy
💰 Salary Not shared 📊 Market ₹80,000–₹150,000/mo

About the Company

Accelerate Your Impact AHEAD accelerates strategy into execution by engineering integrated solutions across infrastructure, applications, data, and security. We modernize platforms and workflows, applying AI to unlock the full impact of people and technology-building what others only blueprint. Information Technology & Services Specialties: Enterprise Data Center, Digital Engineering, Data & Analytics, Next-Gen Infrastructure, Enterprise Automation, Integrated Security, Cloud Management and Operations, Managed Services, Consulting Services, DevOps, Cloud Migration, Security Automation, Network Automation, FinOps, Engineered Solutions, Artificial Intelligence, Intelligent Operations, Cloud Platforms, Enterprise Service Management, AI Platforms and Architecture, AI Strategy and Planning, AI Infrastructure and Hardware, Custom AI Engineering

Responsibilities

  • ● AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
  • ● At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
  • ● We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
  • ● As AHEAD Consulting & Services (ACS) continues to strengthen the client experience, the Customer Assurance Program (Client360) enables consistent delivery governance by translating EWA, CSAT, survey, and project health data into decisions that improve delivery quality and ensure we are delivering the best client experience.
  • ● The Senior (Sr.) Analyst role blends analysis with operational execution-owning recurring reporting, EWA updates and management, survey follow-up, CSAT follow-up, and action tracking-while enabling (not owning) delivery teams' remediation work. The role applies structured problem solving and critical thinking to dig into project health data, identify discrepancies across EWA, CSAT surveys, and project health flags, and translate ambiguous delivery issues into clear problem statements, root-cause analysis, and scalable process improvements. The Sr. Analyst partners with PMO, Quality, Practices, Services Operations, and Shared Services to surface insights and risks, elevate concerns through reporting, support newsletter content, and improve compliance and data hygiene across assurance processes.
  • ● This role is based in India and works closely with US-based stakeholders; reliable overlap with US time zones is required.