search Browse Jobs
Lead Hardware Returns SpecialistAHEAD · 1200 Technology Way, Libertyville, Illinois
AHEAD logo

AHEAD

company page ↗

Lead Hardware Returns Specialist

🗓️ Posted 2026-09-16 1200 Technology Way, Libertyville, Illinois Hybrid Manufacturing Transport Logistics
💰 Salary Not shared 📊 Market US$4,500–US$6,500/mo

About the Company

Accelerate Your Impact AHEAD accelerates strategy into execution by engineering integrated solutions across infrastructure, applications, data, and security. We modernize platforms and workflows, applying AI to unlock the full impact of people and technology-building what others only blueprint. Information Technology & Services Specialties: Enterprise Data Center, Digital Engineering, Data & Analytics, Next-Gen Infrastructure, Enterprise Automation, Integrated Security, Cloud Management and Operations, Managed Services, Consulting Services, DevOps, Cloud Migration, Security Automation, Network Automation, FinOps, Engineered Solutions, Artificial Intelligence, Intelligent Operations, Cloud Platforms, Enterprise Service Management, AI Platforms and Architecture, AI Strategy and Planning, AI Infrastructure and Hardware, Custom AI Engineering

Responsibilities

  • ● AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
  • ● At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
  • ● We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
  • ● The Lead Hardware Returns Specialist is responsible for leading the daily processing of defective, damaged, non-conforming, and customer-owned computer hardware for return to manufacturers and vendors. This role performs the core functions of the Hardware Returns Specialist while providing day-to-day direction, coordination, training, and operational support for the returns team. Ensures accurate product verification, documentation, inventory control, RMA processing, vendor returns, and outbound shipments. The role is also responsible for monitoring department performance, resolving process issues, supporting cross-functional communication, and helping maintain consistent operations across multiple facilities located on the same campus.The ideal candidate is detail-oriented, process-driven, technically capable, and able to lead by example in a fast-paced warehouse and reverse-logistics environment. The position requires flexibility to work in and provide coverage for multiple campus facilities as business needs require.