Senior Application Support Engineer (Remote Ontario)Smile Digital Health · Toronto, Ontario

Senior Application Support Engineer (Remote Ontario)

🗓️ Posted 2026-09-22 Toronto, Ontario Full-time Hybrid ICT
💰 Salary Not shared 📊 Market 6,667 CAD–9,583 CAD/mo

About the Company

Powering the next generation of connected healthcare. Health system solutions for technology, business, and people Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by leveraging our core expertise in health data and HL7 FHIR. Our flagship product, Smile CDR, is the world's first FHIR-based clinical data repository (CDR) as a service. Smile CDR is a high performance and secure solution built on the principles of Privacy by Design. Flexibility is a hallmark of the service as it can be hosted in the cloud or on-premises depending on your needs. The design was strongly influenced by real-world experience in both the jurisdictional and organizational setting. Smile CDR provides a rich set of features and capabilities including: -Multiple FHIR versions -FHIR Profiles -Full text indexing of clinical records -Type ahead search functionality -FHIR, HL7v2 and custom ETL for data input -Federated identity and identity provider functionality -International character locale support -Terminology services -Auditing -Smart on FHIR support -Rapid deployment -Extensive administrative tooling Leveraging more than 40 years of experience in building enterprise-class systems, our team includes experts in building integrated healthcare systems including FHIR-based solutions such as HAPI, e-prescriptions and other e-health solutions. We were motivated by the need to improve upon existing options for sharing health data within and across organizations. Smile CDR is the maintainer of HAPI FHIR, the prevailing open source reference implementation of FHIR worldwide Hospitals and Health Care Specialties: FHIR, CDR, Health data repository, Clinical Repository, Clinical Database, Health database, Health cloud, Health messaging, Healthcare IT, Healthcare Information Exchange, HAPI, BetterGlobalHealth, HAPI FHIR

Responsibilities

  • ● Working for a company like Smile Digital Health means supporting our mandate for BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were 19 on Deloitte's Technology Fast 50 Ranking for 2024
  • ● Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
  • ● At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing BetterGlobalHealth to patients everyday
  • ● Apply today and find plenty of reasons to SMILE
  • ● TheSenior Application Support Developer is responsible for troubleshooting incoming support tickets, maintaining and developing software and tools to support the implementation project, and handling bug fixes and enhancements to the existing implementation. This may include working on cloud infrastructure, Helm charts, Azure pipelines, Java source code, configuration files, etc.
  • ● This position works closely with the client as well as our internal development and QA teams to support the product. This position will include on-call rotation for Tier 2 issue support.