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Technical Account Manager EntrepriseScaleway · Paris
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Scaleway

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Technical Account Manager Entreprise

🗓️ Posted 2026-03-11 Paris Full-Time (Long Term) Hybrid Sales
💰 Salary Not shared 📊 Market 3,200 EUR–4,500 EUR/mo

About the Company

OUR STORY: Join Scaleway and shape the sovereign cloud of tomorrow Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing 3 billion to develop a serious, sovereign AI alternative to American and Asian giants. Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen. Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon. WHY WE NEED YOU Our growth is driving us to strengthen our Enterprise Customer Engineering team to support the expansion of our Enterprise segment and ensure the highest level of technical service for our strategic clients. Your mission will be to ensure the technical success and operational delivery of our Enterprise customers in order to maximize t

Responsibilities

  • ● of strategic Enterprise customers. Each TAM acts as the primary technical partner for their clients, ensuring successful adoption of Scaleway services while orchestrating collaboration with internal teams.
  • ● As the Enterprise segment continues to grow, the team will expand to 6-7 members by the second half of 2026, supporting an increasing number of strategic accounts across industries such as CAC40 companies, scale-ups, and public sector organizations requiring sovereign cloud infrastructure.
  • ● YOUR DAILY ROUTINE
  • ● Act as the technical trusted advisor for a portfolio of Enterprise customers
  • ● Coordinate internally with support, engineering, and product teams to ensure successful project delivery
  • ● Support clients in designing and optimizing their cloud architectures on the Scaleway platform
  • ● Drive technical adoption of Scaleway services and ensure customers leverage the platform effectively
  • ● Lead or co-host Quarterly Service Reviews (QSRs) and steering committees with customer stakeholders, including C-level executives
  • ● Monitor SLA performance, incidents, and root cause analyses (RCA) for your accounts
  • ● Manage and coordinate responses during critical incidents impacting strategic clients
  • ● Provide FinOps guidance and cost optimization recommendations
  • ● Collect and structure product feedback and real-world use cases to share with Product teams
  • ● Contribute to the continuous improvement of customer processes and service delivery

Requirements

  • ● Strong understanding of cloud architecture and infrastructure design
  • ● Ability to design and review scalable and highly available architectures
  • ● Familiarity with FinOps practices and cloud cost optimization
  • ● Excellent communication skills in English and French, both written and spoken
  • ● Strong client-facing and relationship management abilities
  • ● Analytical mindset and strong problem-solving skills
  • ● Diplomacy and active listening when working with stakeholders
  • ● Ability to remain calm and effective in high-pressure or incident situations
  • ● Pedagogical mindset and ability to explain complex technical topics clearly
  • ● Empathy and strong customer-oriented mindset
  • ● WHAT YOU WILL FIND AT SCALEWAY ++++
  • ● Hybrid work: We offer up to 3 days of remote work per week.
  • ● Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.
  • ● Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.
  • ● Well-being commitments: Whether it's access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.
  • ● International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.
  • ● Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.
  • ● Why join the Scaleway adventure
  • ● A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.
  • ● A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.