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IT Systems EngineerPenumbra, Inc. · Alameda, CA
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Penumbra, Inc.

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IT Systems Engineer

🗓️ Posted 2026-08-21 Alameda, CA External Hybrid ICT
💰 Salary 10,000 CAD–13,500 CAD/mo (120,000 CAD–162,000 CAD/yr) 📊 Market 6,500 CAD–9,500 CAD/mo

About the Company

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc. Members of the Penumbra team agree that this is where their work has meaning -- we are transforming the treatment of some of the world's most devastating conditions. Penumbra is where everyone's ideas matter, and where learning and growth are constant. No. 5 on the Greater Bay Area Manufacturers List, San Francisco Business Times, 2020 100 Fastest-Growing Companies, Fortune, 2019 Review our community guidelines for LinkedIn here: https://bit.ly/2Jmbw83. Medical Equipment Manufacturing Specialties: Neurointerventional devices, Stroke treatment, Vascular access, Thrombectomy systems, Interventional radiology, Medical device innovation

Responsibilities

  • ● The IT Systems Engineer provides services to employees with information technology issues and requests involving end-user system development and delivery.
  • ● Develops client systems solutions; manages client systems and software life cycles; acts as an escalation point for resolving complex client systems and end user issues; identifies incident and problem trends; develops long-term solutions to recurring problems.
  • ● Works closely with other IT teams to ensure the highest levels of operational excellence.
  • ● Specific Duties and Responsibilities:
  • ● Lead endpoint-related development/implementation activities.
  • ● Create and maintain all aspects of end user systems standardization strategy, including asset life cycles
  • ● Hands-on experience on various tools includes Intune, SCCM, JAMF, Entra ID, AD, MS GPO
  • ● Design, deploy, and manage Apple Mac end-user systems, including hardware provisioning, software installations, and OS configurations (Window's, macOS, IOS etc.).
  • ● Implement and maintain MDM solutions (e.g., Jamf Pro, Microsoft Intune, or similar) for device enrollment, policy enforcement, application deployment, and remote management of Mac fleets.
  • ● Develop and enforce access policies using Active Directory and Entra ID, including group policies, conditional access, multi-factor authentication (MFA), and role-based access control (RBAC) to ensure compliance with security standards.
  • ● Troubleshoot and resolve end-user issues related to Window's & Mac hardware, software, networking, and integration with enterprise systems, providing Tier 2/3 support.
  • ● Automate software installation, configuration, and uninstallation activities and procedures
  • ● Document maintenance and troubleshooting procedures
  • ● Develop operations procedures and tools to improve operational efficiency and reliability for client systems
  • ● Integrate operational procedures and automation to improve consistent delivery
  • ● Automate routine tasks through scripting (e.g., Bash, Python, or AppleScript) and integrate with tools
  • ● Manage Infrastructure Lab for client systems initiatives, including development and testing
  • ● Mentor Penumbra's IT support staff
  • ● Maintain effective relationships with customers
  • ● Actively listen to customers' needs and requests, ensuring they are fully understood with appropriate expectations, effectively set and delivered.