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Electronic Data Interchange (EDI) Analyst
ICT
💰 Salary US$8,333–US$12,500/mo (US$100,000–US$150,000/yr)
📊 Market US$5,250–US$7,500/mo (US$63,000–US$90,000/yr)
About the Company
Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc. Members of the Penumbra team agree that this is where their work has meaning -- we are transforming the treatment of some of the world's most devastating conditions. Penumbra is where everyone's ideas matter, and where learning and growth are constant. No. 5 on the Greater Bay Area Manufacturers List, San Francisco Business Times, 2020 100 Fastest-Growing Companies, Fortune, 2019 Review our community guidelines for LinkedIn here: https://bit.ly/2Jmbw83. Medical Equipment Manufacturing Specialties: Neurointerventional devices, Stroke treatment, Vascular access, Thrombectomy systems, Interventional radiology, Medical device innovation
Responsibilities
- ● The Electronic Data Interchange (EDI) Analyst will be responsible for managing Penumbra's EDI system and transactions. It is a critical position to ensure the success of EDI usage and will be the primary point of contact between Penumbra and customers to resolve EDI issues.
- ● What You'll Work On
- ● Monitor, troubleshoot, and resolve EDI issues and errors in a timely and efficient manner
- ● Act as liaison between our Customer and Field Support Operations (CFSO) team and our IT, Logistics, Finance and Sales teams to resolve EDI issues
- ● Collaborate with internal and external stakeholders to increase EDI volume, capabilities, and performance
- ● Work directly with customers to facilitate onboarding, offboarding, and issue resolution
- ● Provide technical support and guidance to internal users and trading partners on EDI-related matters
- ● Demonstrate excellent communication skills (both written and verbal) including the ability to communicate ideas within the team, resolve differences and fully support the customer
- ● Demonstrate analytical skills and ability to review EDI data and make recommendations about corrective actions to internal and external stakeholders
- ● Maintain and update EDI documentation, standards, and procedures
- ● Stay abreast of the latest EDI trends, technologies, and regulations in the healthcare industry.
- ● Adhere to the Company's Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
- ● Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
- ● Ensure other members of the department follow the QMS, regulations, standards, and procedures.
- ● Perform other work-related duties as assigned
- ● What You Contribute
- ● Bachelor's degree in business, computer science, information systems, or a related field, or equivalent relevant work experience
- ● + years of EDI experience, experience with the GHX platform is highly desirable.
- ● Leadership experience in EDI function
- ● Strong oral, written and interpersonal communication skills.
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