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Head of Performance & OperationsMYOB · Melbourne, Australia
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MYOB

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Head of Performance & Operations

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-14 Melbourne, Australia Permanent Hybrid Ceo General Management
💰 Salary Not shared 📊 Market A$14,166–A$20,833/mo

About the Company

We're a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed. At MYOB, we believe what's good for one business is good for all business-and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers-even families. That's why we're here: to give every person in business the tools they need to focus on what really matters and do Big Things-whatever big looks like for them. And for you Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we're the business of software, we're really in the business of people. And that makes MYOB Everyone's Business.

About the Role

Growth works best when the numbers, the people and the plan are moving in the same direction. We're looking for a commercially minded, highly analytical leader to join our SME & Practice Leadership Team as Head of Performance & Operations. You'll help turn business priorities into clear action and bring together growth, retention, strategy and operations, using data to spot opportunities, improve how we work and keep important initiatives moving. You'll work closely with senior leaders across Customer, Finance, Product and Data to build the operating rhythm that keeps teams aligned, accountable and focused on sustainable growth. This is a hands-on strategic leadership role. You'll be part commercial operator, part trusted advisor, and someone who can move comfortably from the big picture to the detail that gets things done.

Responsibilities

  • ● Set and deliver growth strategies that support customer acquisition, expansion and subscription growth across the SME & Practice business
  • ● Turn performance data into clear, useful insights across growth, retention, revenue and customer outcomes
  • ● Own retention performance, including churn, customer health, product adoption and expansion opportunities
  • ● Establish the rhythm for performance reviews, forecasting, planning and commercial decision-making
  • ● Lead strategic initiatives and business change from idea through to delivery and measurable value
  • ● Work with senior leaders to spot opportunities, clear roadblocks and help the business move faster
  • ● Lead and grow a high-performing Performance & Operations team, building a culture that is curious, commercially focused and accountable
  • ● What we'd love to see from you
  • ● Senior Leadership experience in Commercial Operations, Revenue Operations, Strategy & Operations, Business Operations or a similar role

Requirements

  • ● Strong commercial judgement, with the ability to balance growth, customer outcomes and operational efficiency
  • ● A track record of using data and performance insights to shape decisions and deliver measurable results
  • ● The confidence to build strong relationships, influence senior leaders and challenge thinking when it matters
  • ● A people-first leadership style, with experience building engaged, high-performing teams and creating clear accountability