Customer Care Representative

Your full-service submetering provider, all under one roof. We are one of North America's most experienced submetering providers and the 1 provider in New York and Canadian markets. For over 40 years, Metergy has brought turnkey solutions to our clients, with 330,000 contracted services, over 850,000 contracted meters, and 3 million utility invoices issued annually. Our call center, sales, engineering, commissioning, and billing are all under one roof - so we have every step of the journey covered from design to implementation to billing. Our innovative 'Submetering as a Service' (SaaS) model generates long-term recurring revenue and, on average, has been found to reduce in-suite electricity consumption by an impressive 40%, significantly advancing the decarbonization efforts of our clients. Since 2024, Metergy has matched 100% of the electricity consumed by our offices with renewable energy certificates from wind and solar power sources. We also purchased and retired carbon offsets corresponding to the fuel use of our offices and fleet vehicles. Renewable energy certificates and carbon credits are only a step in the right direction - our commitment to cutting carbon emissions from our operations remains a top priority. Metergy Solutions Inc. is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world's largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. Our outstanding decarbonization performance has enabled Metergy to issue green bonds and secure green financing, fueling sustained growth and creating extraordinary career opportunities for our growing team of 450 employees. Utilities Specialties: Electricity Submetering, Water Submetering, Thermal Submetering, Gas Submetering, Complex Billing, Retrofit buildings, New developments