search Browse Jobs
Contact Center Architect - R01571769Brillio · Saint Louis, Missouri, United States
Brillio logo

Brillio

company page ↗

Contact Center Architect - R01571769

🗓️ Posted 2026-09-27 Saint Louis, Missouri, United States Direct Contract Hybrid ICT
💰 Salary Not shared 📊 Market US$10,833–US$15,000/mo

About the Company

About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year. Contact Center Architect Full time, Direct Hire St. Louis / NY/NJ / Remote (CST/EST) Amazon Connect Member, Provider & Self-Service Experience Business-IT Bridge Authentication, Self-Service & Containment Focus Role Summary We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room engineering role. The person we are looking for is the connective tissue between the business and IT - a

Requirements

  • ● + years of overall IT experience, with a track record of delivering customer-facing solutions.
  • ● -6+ years in AWS cloud / solution architecture.
  • ● + years hands-on with Amazon Connect in production environments.
  • ● Healthcare contact center experience is required - direct exposure to member, provider, and self-service journeys (payer, provider, PBM, or health-services setting).
  • ● Demonstrated experience improving authentication, self-service, and/or containment metrics in a contact center.
  • ● Technical Skills
  • ● Amazon Connect ecosystem: Connect, Lex, Polly, Transcribe, Contact Lens.
  • ● AWS services: Lambda, API Gateway, DynamoDB, S3, Kinesis, Redshift, Athena.
  • ● IVR/IVA design, telephony, and CTI integration.
  • ● Caller authentication / identity verification patterns and secure PHI/PII handling.
  • ● CRM and enterprise integration (Salesforce, ServiceNow, and healthcare core systems).
  • ● Infrastructure as Code (CloudFormation / Terraform), CloudWatch, and CI/CD.
  • ● Communication & Leadership (critical to this role)
  • ● Communication is as important as technical depth for this position. This person spends as much time in front of business stakeholders as in architecture diagrams and will be evaluated on their ability to build trust and alignment across very different audiences.
  • ● Exceptional verbal and written communication - able to explain complex technical concepts simply to non-technical stakeholders, and to capture business needs precisely for technical teams.
  • ● Strong facilitation, stakeholder management, and consensus-building skills.
  • ● Credibility and presence to be trusted by both business leaders and engineering teams.
  • ● Analytical, problem-solving mindset with a bias toward measurable outcomes.
  • ● Leadership and mentoring capability for development teams.
  • ● AWS Certified Solutions Architect (Associate or Professional).