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German + English speaking Customer Care AssociateQover · Brussels
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Qover

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German + English speaking Customer Care Associate

🗓️ Posted 2026-09-04 Brussels Permanent Contract Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 2,200 EUR–2,800 EUR/mo

About the Company

We are Qover, a leading insurtech scale-up that has raised 100 million. With an international team of 160+ colleagues based in Brussels and beyond, we help companies orchestrate digital embedded insurance experiences - creating meaningful connections with their community and enabling their success. Since Qover was founded in 2016, our co-founders have had a clear vision of the future of insurance: it must be simple, transparent, and accessible across borders - a global safety net. Our platform protects 15M+ users across 32 European countries and works with longstanding partners like Revolut, Mastercard, BMW, Canyon, and Monzo, among many others. .Visit our website for more about what we do

Responsibilities

  • ● As a Customer Care Frontline Officer, you'll play a key role in delivering exceptional support for our customers in German and English. You'll be the friendly voice and problem-solver helping our users navigate insurance questions, claims and service requests - all while growing your skills in communication, customer service and operational understanding.
  • ● In this role you will:
  • ● Handle customer inquiries via email and phone in German and English
  • ● Listen, understand and summarise customer needs clearly
  • ● Guide customers through procedures and help them with claims information
  • ● Track and log requests, complaints and outstanding actions
  • ● Translate insurance language into clear, customer-friendly explanations (training provided)
  • ● Support inbound sales conversions by providing helpful product insights
  • ● Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates
  • ● No worries if you're new to insurance - we provide comprehensive training to set you up for success
  • ● Who we're looking for
  • ● Native-like proficiency in German and English (both written & spoken) - Any additional language (German, French etc.) is a plus.
  • ● Young graduate with a MA or BA degree in languages, business or related.
  • ● A passion for excellent customer service
  • ● Prior experience in customer support or handling customer calls is a plus
  • ● Comfortable with computers and quick to learn new systems
  • ● Able to multitask and prioritise effectively in a fast-paced setting
  • ● A team player with a pragmatic, positive "can-do" mindset who thrives in a startup environment