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Contact Center Operations Specialist (InnovateNJ)
Customer Service Call Centre
💰 Salary Not shared
📊 Market US$3,500–US$5,500/mo (US$42,000–US$66,000/yr)
About the Company
The New Jersey State Constitution places all political power with the people. The State Government is instituted for the protection, security, and benefit of the people of New Jersey. Responsibilities are shared between the three branches of State Government - The Executive, Legislative and Judicial Branches. Government Administration Specialties: Public Administration, Legislative Services, Judicial Administration, State Regulations, Public Policy, Civil Service
Responsibilities
- ● The New Jersey Innovation Authority
- ● The New Jersey Innovation Authority (NJIA) is looking for diverse and experienced team members to deploy world-class innovative and digital services that solve pressing public interest challenges for the people of New Jersey. Our work spans numerous issue and policy areas, and is focused on making an impact in the lives of the New Jerseyans that we serve. Our work has decreased the amount of time it takes to apply for Unemployment Insurance, made it easier to start, operate, and grow a business in the Garden State, and connected millions of New Jerseyans to government programs, services, and benefits.
- ● In this role, you'll oversee chat and contact center operations. This includes creating training materials, protocols, and documentation that help support teams work independently. You'll improve customer service quality by analyzing support data and coaching staff, and work with technical specialists to configure and optimize our Amazon Connect platform. Strong candidates are comfortable with platform configuration, automation, and data analysis and understand help desk work well enough to train others.
- ● This position reports to the Product Director and collaborates closely with teams in the Business Experience and Residential Experience Initiatives and directly with state agency partners. Responsibilities may include:
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