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Team Lead-Retail
Retail Consumer Products
Company shared salary
NA
Market rate
3,000 CAD–4,500 CAD/mo (36,000 CAD–54,000 CAD/yr)
Based on similar roles (title + domain + location).
About the Company
Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork - where every team member plays a role in shaping our brand's legacy. Roots is not only a brand, it's a culture and lifestyle.
Responsibilities
- ● The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals.
- ● Provides support and coverage to the Store and Assistant Managers in their absence.
- ● Models desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.
- ● Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge.
- ● Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
- ● Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store.
- ● Assist store management in conducting new associate onboarding and trainings.
- ● Coaches associates on customer service fundamentals and provides positive feedback.
- ● Assists in resolving customer service matters.
- ● Oversees and delegates tasks to team to best maximize efficiency of store operations.
- ● Communicates individual and/or team performance feedback to store management.
- ● Ensure team receives scheduled breaks and/or meal periods.
- ● Creates an open outward communication on the sales floor.
- ● Ensure adherence to all company policies, procedures and guidelines.
- ● Perform opening and closing procedures, and any inventory duties as directed.
Requirements
- ● Possess 1 + years related experience in a retail apparel environment, luxury retail experience is a plus.
- ● Have proven ability to successfully lead a sales team and be viewed as a leader among peers.
- ● Have proven experience with POS management, daily banking procedures, and submitting timely reports.
- ● Have strong organization and problem solving skills.
- ● Have a passion for upholding an exceptional customer experience.
- ● Be able to collaborate with others, yet be self-motivated.
- ● Be available for varied weekly shifts, including weekends, closing and holidays.
Benefits
- ● Opportunity to grow and benefit from the great opportunities often available at Roots.
- ● Be part of a company that values diversity and encourages unique perspectives.
- ● Accommodations are available for applicants throughout the recruitment process.
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