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Customer Service Coordinator · Serangoon, S00, Singapore

Customer Service Coordinator

🗓️ Posted 2026-10-21 Serangoon, S00, Singapore Permanent Hybrid General
💰 Salary S$3,300–S$3,750/mo (S$39,600–S$45,000/yr) 📊 Market NA

Responsibilities

  • ● Customer Service & Communication
  • ● Respond promptly and professionally to customers via WhatsApp, email and telephone
  • ● Handle customer enquiries, requests and feedback
  • ● Provide customers with quotations, service information and updates
  • ● Follow up with customers after services when required
  • ● Handle customer issues and coordinate with the operations team to resolve them
  • ● Maintain a high standard of customer service and professionalism
  • ● Job Scheduling & Operations Coordination
  • ● Arrange and coordinate daily cleaning jobs for cleaners and drivers
  • ● Plan schedules efficiently to optimise manpower and transportation
  • ● Coordinate changes to schedules and last-minute requests
  • ● Monitor job progress and ensure appointments are completed as planned
  • ● Inform customers promptly when a cleaner or worker is unable to attend
  • ● Arrange suitable replacements or alternative solutions where possible
  • ● Coordinate closely with cleaners and drivers to ensure smooth daily operations
  • ● Maintain records of staff performance, attendance and operational issues
  • ● Escalate recurring staff performance issues to management
  • ● Billing, Payments & Administration
  • ● Prepare and issue quotations and invoices
  • ● Follow up with customers on outstanding payments

Requirements

  • ● We are looking for someone who is:
  • ● Organised and detail-oriented
  • ● Responsible and dependable
  • ● Comfortable communicating with customers by phone, WhatsApp and email
  • ● Able to multitask and prioritise competing demands
  • ● Good at problem-solving and handling unexpected situations
  • ● Proactive and willing to take ownership of tasks
  • ● Comfortable working in a hands-on environment
  • ● Able to work independently while also being a good team player
  • ● Comfortable using basic computer applications such as Microsoft Office or Google Workspace
  • ● Willing to learn and adapt as the company grows
  • ● Preferred Experience
  • ● -5 years of experience in administration, customer service, operations coordination, hospitality, facilities management or a similar role