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ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD.

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Associate Security Operation Engineer

🗓️ Posted 2026-08-20 Toa Payoh, S00, Singapore Permanent Hybrid ICT

Company shared salary

S$3,800–S$5,000/mo (S$45,600–S$60,000/yr)

Market rate

S$3,000–S$4,500/mo (S$36,000–S$54,000/yr)

Based on similar roles (title + domain + location).

Responsibilities

  • ● Provide day-to-day end user support of a Secure Service Edge solution in a 24/7 staffed operations
  • ● Ensure all user reported incidents and user enquiries are properly tracked, escalated and with proper closure
  • ● Perform end-to-end incident management, troubleshooting and resolution, adhering to SLA
  • ● Escalate incidents to L2 engineer or vendor support when required
  • ● Raise Change Requests for configuration changes
  • ● Manage agent software upgrades and rollout
  • ● Process and fulfill Service Requests in accordance with SLA
  • ● Monitor health of the solution
  • ● Monitor and respond to system alerts
  • ● Work closely with Operation Lead to ensure tasks are executed
  • ● Maintain existing operational documentation to ensure that changes are captured

Requirements

  • ● Diploma or Degree in Information Technology or related discipline
  • ● Good knowledge in End User Support
  • ● Knowledge in Networking and/or Cyber Security (e.g., Firewall, Secure Web Gateway, Threat Detection, etc.) is preferred
  • ● Ability to communicate effectively in writing and verbally
  • ● Meticulous self-starter and problem solver with a service mindset
  • ● Working Conditions
  • ● Able to perform 12-hour shift duties at client sites
  • ● Working hours: AM- 8:00am to 8:00pm / PM- 8:00pm to 8:00am