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Associate Security EngineerEnsign Infosecurity · Singapore
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Ensign Infosecurity

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Associate Security Engineer

🗓️ Posted 2026-10-01 Singapore Permanent Hybrid ICT
💰 Salary Not shared 📊 Market S$4,000–S$6,500/mo

About the Company

Ensign InfoSecurity is the largest pure-play end-to-end cybersecurity service provider in Asia. Headquartered in Singapore, Ensign offers bespoke solutions and services to address their clients' cybersecurity needs. Their core competencies are in the provision of cybersecurity advisory and assurance services, architecture design and systems integration services, and managed security services for advanced threat detection, threat hunting, and incident response. Underpinning these competencies is in-house research and development in cybersecurity. Ensign has two decades of proven track record as a trusted and relevant service provider, serving clients from the public and private sectors in the Asia Pacific region. Computer and Network Security Specialties: Cyber security, Assessment Services, Vulnerability Assessment Scan, Penetration testing, Red Teaming, Design & Build capabilities, Advanced Threat Detection, Managed security services, Cyber threat intelligence and monitoring, Security operations center, Endpoint Detection & Response, Operational Technology Security, Security Orchestration and Automation, Incident response, Governance and Compliance, ICS security, SCADA security

Responsibilities

  • ● Provide remote corrective and preventive maintenance support on assigned security solutions.
  • ● Privileged Access Management (PAM) - CyberArk, BeyondTrust, Delinea
  • ● Content Disarm Reconstruction (CDR) - Votiro
  • ● Secure Service Edge (SSE) - Zscaler, Palo Alto Prism Access
  • ● Data Loss Prevention (DLP) - Trellix, Forcepoint, Microsoft Defender / Purview
  • ● Perform fulfillment of service requests on assigned SaaS-based security solutions, such as onboarding, setup of custom reports and dashboards
  • ● Develop and maintain support documents including instructions to perform patching, version upgrades and other operational tasks related to the assigned security solutions.
  • ● Log support cases with the respective vendors, to resolve product issues. This may involve arranging remote call sessions with the vendor support.
  • ● Respond to enquiries on assigned security solutions, including remediation steps for security vulnerabilities, hardening and checks on applicable CVE by working with vendor support.
  • ● Take ownership of the support cases assigned, and follow-up until case closure.
  • ● Provide technical support for clients according to SLA
  • ● Responsible for level 1 / 2 operation support.
  • ● Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner
  • ● Provide fault isolation, root cause analysis for technical issues and perform onsite firmware upgrades
  • ● Ensure compliance to policies, processes, standards and documentation requirements for both internal and clients' organization
  • ● Periodic 24x7 on-call/on-site support

Requirements

  • ● Good communications skills
  • ● No prior experience required
  • ● Skilled in technical troubleshooting with a strong ability to analyze and resolve complex issues, while effectively communicating updates to stakeholders
  • ● Basic project management, customer service and stakeholder management skills
  • ● May required to be on standby after support hours.