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Service Representative-1Porch Group · Remote, India
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Porch Group

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Service Representative-1

🗓️ Posted 2026-10-15 Remote, India Hybrid Customer Service Call Centre
💰 Salary ₹18,750–₹37,500/mo (₹225,000–₹450,000/yr) 📊 Market ₹20,000–₹35,000/mo

About the Company

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home As a leader in the home services software-as-a-service ("SaaS") space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Service Rep I Location: India Workplace Type: Remote Job Summary The future is bright for the Porch Group, and we'd love for you to be a part of it as us as Service Representative I, you are expected to execute the following in an effective manner and conducive with our code of conduct and within your working hours.

Responsibilities

  • ● Handle incoming calls from customers and MSP's
  • ● Assist with order modifications
  • ● Handle issue types related to the fulfillment of the job such as same day, next day, rejections, etc.
  • ● Coordinate replacement of orders such as confirming availability with various MSP's, providing the customer the new option, negotiating price.
  • ● Payment release request
  • ● Requests for help during the job
  • ● Cancellation request
  • ● What You Will Bring As A Service Rep I
  • ● Ability to work during business hours and as required by business needs
  • ● Prior customer service experience, 2 years minimum
  • ● Positive, empathetic, and professional attitude toward customers (consumers, moving
  • ● service providers) and peers at all times
  • ● Ability to learn and retain product details to ensure customer satisfaction
  • ● Ability to access and act quickly on workflows so that every inquiry addressed promptly
  • ● Intentionally, accurately, and consistently communicate brand (Managed/Marketplace)
  • ● policies that apply to customer/service provider issues.
  • ● Follow correct procedure when resolving customer and service provider issues
  • ● Intentionally, accurately, and consistently communicate brand policies
  • ● (managed/marketplace) that apply to customer/service provider issues
  • ● Actively claim and resolve customer issues correctly including but not limited to: replacements, cancellations, same day and next day requests