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Trainee Service Advisor

🗓️ Posted 2026-08-18 Melville, WA, Australia Permanent Hybrid Customer Service Call Centre

Company shared salary

NA

Market rate

A$4,500–A$5,500/mo (A$54,000–A$66,000/yr)

Based on similar roles (title + domain + location).

About the Company

Entry-level opportunity to start your career in the automotive industry Customer-focused role Great team environment with career development opportunities Are you passionate about customer service and looking to build a rewarding career in the automotive industry Melville Hyundai is seeking an enthusiastic and motivated Trainee Service Advisor to join our busy and friendly Service Department. This is an exciting entry-level opportunity for someone who enjoys working with people, is eager to learn, and wants to develop a long-term career with a leading automotive dealership.

About the Role

As a Trainee Service Advisor, you will work closely with our experienced Service Team to learn all aspects of the Service Advisor role. You will be the key link between our customers and workshop technicians, ensuring every customer receives exceptional service and support throughout their vehicle servicing experience. Your responsibilities will include: Greeting and assisting customers in a professional and friendly manner Booking service appointments and managing customer enquiries Liaising with technicians regarding service and repair requirements Keeping customers updated on the progress of their vehicle Preparing service documentation and invoices Learning dealership systems and processes Delivering a high standard of customer service at all times

Requirements

  • ● We are looking for someone who:
  • ● Has a positive attitude and strong willingness to learn
  • ● Enjoys working with customers and building relationships
  • ● Possesses excellent communication and interpersonal skills
  • ● Is organised, reliable and able to multitask
  • ● Has good computer skills and attention to detail
  • ● Presents professionally and takes pride in their work
  • ● Holds a valid driver's licence (preferred but not essential)
  • ● Previous customer service, retail or administration experience will be highly regarded, but no automotive experience is necessary as full training will be provided.

Benefits

  • ● Full training and career development opportunities
  • ● Supportive and experienced team environment
  • ● Opportunity to establish a long-term career in the automotive industry
  • ● Ongoing mentoring and professional development
  • ● Employee benefits and staff discounts
  • ● A modern dealership with a strong reputation for customer service
  • ● If you are ready to kick-start your career and become part of a dynamic team at Melville Hyundai, we'd love to hear from you.
  • ● Submit your resume and a brief cover letter outlining why you're interested in this opportunity.
  • ● Melville Hyundai is an Equal Opportunity Employer and welcomes applications from people of all backgrounds.
  • ● Start your automotive career with Melville Hyundai today