Customer Support

Position: Customer Relation Executive<br><br>* *Salary: RM2,500 (with experience)*<br>* *Industry: Telecommunications*<br>* *Working Hours: 9:00 AM – 6:00 PM*<br>* *Working Days: 5 days/week*<br>* *Location: Berjaya Time Square *<br><br>*Key Responsibilities*<br><br>* Handle customer enquiries and resolve issues received via email, NGO, regulatory bodies, and social media platforms (Facebook, X, forums, etc.)<br>* Investigate and analyse customer complaints and provide appropriate solutions based on company guidelines<br>* Ensure all cases are resolved within the required timeline and in a professional manner<br>* Provide regular updates to customers on case status until closure<br>* Follow up closely with internal departments to ensure timely resolution of issues<br><br>*Requirements*<br><br>* Minimum Diploma / Bachelor’s Degree or equivalent<br>* At least 3 years’ experience in Customer Service or Contact Centre<br>* Minimum 1 year experience handling non-phone channels (email / social media / written cases)<br>* Experience in handling complex complaints and investigations<br>* Strong written communication and business letter writing skills<br>* Good computer skills (Microsoft Office)<br>* Familiar with social media platforms and digital communication<br>* Typing speed 25–30 WPM with >90% accuracy<br><br>Pay: RM2,100.00 - RM2,500.00 per month<br><br>Work Location: In person