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Omya Asia Pacific Sdn Bhd

Team Lead Travel & Expense Management

🗓️ Posted 2026-08-17 Kuala Lumpur, M14, Malaysia Permanent Hybrid Accounting

Company shared salary

NA

Market rate

RM8,000–RM12,000/mo (RM96,000–RM144,000/yr)

Based on similar roles (title + domain + location).

Responsibilities

  • ● Service Performance and Issue Resolution
  • ● Coordinate daily Travel & Expense Management activities, ensuring accurate and timely execution in line with service levels and financial closing timelines.
  • ● Monitor team performance metrics and service level agreements, implementing corrective measures for deviations.
  • ● Actively engage in complex cases, providing hands-on support to ensure accurate resolutions and compliance with policies.
  • ● Resolve first-level escalations concerning rejected or incomplete expense reports, policy non-compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries.
  • ● Act as the initial point of escalation for operational issues, ensuring prompt resolution and escalating structural issues to the Head of Purchase-2-Pay Operations.
  • ● Process Management and Continuous Improvement
  • ● Drive standardization and continuous improvement within the Purchase-2-Pay operations team.
  • ● Collaborate with the process management team to enhance underlying processes and support the implementation of new or updated work instructions, tools, and systems.
  • ● Support the alignment between the Travel & Expense Management front-end tool (e.g., Concur) and the back-end accounting and payment systems to ensure seamless data flow and posting accuracy.
  • ● Collect and contribute improvement ideas to the continuous improvement backlog.
  • ● Participate in pilot activities, testing, and training related to changes impacting the operational line.
  • ● Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.
  • ● Team Leadership and Development
  • ● Lead and develop the team within the Purchase-2-Pay operations team, fostering Omya's culture and values.
  • ● Monitor team workload, support capacity planning, identify skill gaps and training needs, and facilitate onboarding and knowledge transfer.
  • ● Support training on Travel & Expense Management systems, expense management tools, posting standards, and policy application.
  • ● Stakeholder Management and Communication
  • ● Collaborate closely with the Head of Purchase-2-Pay Operations to ensure alignment between team execution and operational targets.
  • ● Engage with other Team Leads within Purchase-2-Pay and adjacent processes to ensure coordinated service delivery.

Requirements

  • ● University degree (Bachelor or equivalent) in Accounting, Finance, Business Administration, or related fields
  • ● Relevant vocational education with significant experience may be considered
  • ● -6 years of experience in a process or function related operational role, preferably within Travel & Expense accounting, Accounts Payable or General Accounting
  • ● First leadership or coordination experience (e.g., acting as senior, subject matter expert or deputy team lead)
  • ● Knowledge and skills
  • ● Working knowledge of accounting principles as they apply to Travel & Expense postings, employee advance clearing and period-end activities
  • ● Solid understanding of the end-to-end Travel & Expense process and the integration of systems with back-end ERP accounting and payment modules
  • ● Hands-on experience with SAP Concur for expense report processing, policy compliance monitoring and troubleshooting
  • ● Case and ticket management for expense report rejections, reimbursement delays, credit card discrepancies and employee queries
  • ● Strong attention to detail for Travel & Expense financial postings, supporting documentation, receipt validation and approval workflows
  • ● Comfortable coordinating with Travel Management, HR, Payroll, Treasury, Corporate Controlling and employees
  • ● Other requirements
  • ● Solid understanding of P2P systems and invoice to payment workflows
  • ● Knowledge of internal controls and compliance for Travel & Expense approval, reimbursement and payment processes
  • ● High accuracy in reviewing expense reports, cost assignments, tax codes and transfer files
  • ● Understanding of procurement policy frameworks
  • ● POSITION SCOPE
  • ● Reporting Line(s)
  • ● Solid line(s) to: Head of Purchase-2-Pay Operations
  • ● Number of direct reports: 4