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MB VEST SDN BHD (CAPRI BY FRASER JOHOR BAHRU)

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Guest Relations Assistant

🗓️ Posted 2026-08-20 Johor Bahru, M01, Malaysia Permanent Hybrid Administration Office Support

Company shared salary

RM1,700–RM2,400/mo (RM20,400–RM28,800/yr)

Market rate

RM2,800–RM4,600/mo (RM33,600–RM55,200/yr)

Based on similar roles (title + domain + location).

Responsibilities

  • ● Welcome guests during check-in and giving a fond farewell to guests during check-out.
  • ● Provide excellent customer service as per hotel standards.
  • ● Check on VIP reservations and complete their pre-registration formalities.
  • ● Ensure that the workplace remains clean and tidy.
  • ● Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • ● Coordinate with housekeeping for clearing of rooms.
  • ● Give proper and complete handover to the next shift.
  • ● Handle all guest complaints and concerns in an efficient and timely manner without bias and prejudice.
  • ● Provide information regarding the Hotel, town attractions, activities, etc.
  • ● Maintain up to date information on room rates, current promotions, offers and packages.
  • ● Follow the house rules and policies laid down by the management.
  • ● Coordinate and multi-task job duties in a busy environment.

Requirements

  • ● Previous experience in a customer service or guest-facing role within the hospitality industry; fresh graduates are most welcome.
  • ● Strong communication and interpersonal skills with the ability to interact with guests from diverse backgrounds.
  • ● Excellent problem-solving and decision-making abilities to handle guest requests efficiently.
  • ● Proficiency in English and Bahasa Malaysia, with the ability to converse in additional languages an advantage.
  • ● Flexibility to work in a fast-paced environment, including weekends and public holidays.
  • ● Diploma or degree in Hospitality Management or a related field.

Benefits

  • ● Free parking.
  • ● Health insurance.
  • ● Meal provided.
  • ● Opportunities for promotion.
  • ● Professional development.
  • ● Pay: RM1,700.00 - RM2,400.00 per month.