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Freighter Group

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Trainee Graduate

🗓️ Posted 2026-08-17 Melbourne, VIC, Australia Permanent Hybrid Customer Service Call Centre

Company shared salary

NA

Market rate

A$2,800–A$3,200/mo (A$33,600–A$38,400/yr)

Based on similar roles (title + domain + location).

About the Company

17th August, 2026 Position Title: Customer Service Graduate - Systems & Warehousing Department: Customer Service / Supply Chain & Operations Reports To: Customer Service Manager / Graduate Program Coordinator Location: Melbourne (Brooklyn) Employment Type: Full-time (Graduate Program Rotation) Role Purpose The Customer Service Graduate role is designed to build well-rounded operational and customer-facing expertise within our business. During this specific rotation, you will bridge the gap between front-line customer engagement, warehouse logistics, and system workflows (ERP/WMS).

Responsibilities

  • ● , inventory visibility, and warehouse dispatch alignment while identifying system and process improvement opportunities to enhance overall customer satisfaction.
  • ● Customer Service & Order Management
  • ● Receive, log, and process customer orders, enquiries, and feedback via phone, email, and customer portal channels accurately and within agreed SLAs.
  • ● Act as a key communication link between customers and operational teams regarding lead times, order status, stock availability, and delivery updates.
  • ● Resolve customer issues, claims, and returns in a timely, professional manner, ensuring root causes are documented.
  • ● Warehousing & Logistics Alignment
  • ● Work closely with warehouse floor personnel, dispatch leads, and transport planners to monitor order fulfillment cycles.
  • ● Track order picking, packing, and dispatch schedules to ensure on-time and in-full (OTIF) delivery.
  • ● Assist in investigating inventory discrepancies, stock movement delays, or consignment tracking issues.
  • ● Participate in warehouse floor walk-throughs and gain practical insight into inventory storage, cycle counts, and freight handling.
  • ● Systems & Process Optimisation
  • ● Utilize internal systems (ERP, WMS, and CRM) to maintain accurate customer and order master data.
  • ● Map order-to-delivery workflows to identify bottlenecks, system errors, or manual workarounds.
  • ● Assist in testing, refining, and implementing system enhancements or reporting dashboards related to order processing and warehouse dispatch.
  • ● Support the development of standard operating procedures (SOPs) for integrated customer service and warehousing processes.
  • ● Continuous Improvement & Projects
  • ● Contribute to rotational cross-functional improvement projects aimed at reducing delivery delays, improving stock accuracy, or enhancing customer communication channels.
  • ● Prepare basic operational analytics and reporting (e.g., OTIF rates, backorder reports, enquiry resolution times).
  • ● Key Relationships
  • ● Internal: Customer Service Team, Warehouse & Logistics Operations, Supply Chain & Inventory Planning, IT & Systems Support, Quality/Compliance.

Requirements

  • ● Recent degree or qualification in Supply Chain/Logistics, Business, Information Systems, Commerce, or a related field.
  • ● Key Skills & Competencies
  • ● Systems Aptitude: Comfortable learning and navigating enterprise systems (ERP, WMS, CRM, and Microsoft Office Suite, especially Excel).
  • ● Problem-Solving: Analytical mindset with a passion for diagnosing process breakdowns and proposing practical solutions.
  • ● Communication: Clear, confident written and verbal communication skills with the ability to liaise effectively between office and warehouse floor teams.
  • ● Customer Focus: Strong service orientation with an eagerness to understand customer needs and deliver positive outcomes.
  • ● Adaptability & Drive: High energy, curiosity, and a willingness to learn across diverse operational environments.