Business Excellence Executive

Responsibilities

• ● The Business Excellence Executive is responsible for driving continuous improvement across company by strengthening our business processes, quality systems, ISO management, EHS coordination and digitalisation initiatives. The role works across Sales, Operations and Finance to improve operational efficiency, reduce dependency on key individuals and support the long-term growth and sustainability of the business. This position is intended to develop into a key cross-functional role supporting Business Excellence within the company.
• ● Process Improvement
• ● Review and improve existing business processes. Identify opportunities to eliminate waste and improve efficiency. Standardise workflows across departments. Develop Standard Operating Procedures (SOPs).
• ● Facilitate continuous improvement initiatives. Participate in Lean and operational excellence projects.
• ● ISO Management
• ● Maintain the company's ISO Management System. Coordinate internal and external ISO audits. Manage Corrective and Preventive Actions (CAPA). Maintain document control. Ensure compliance with ISO procedures. Support future certification requirements.
• ● EHS Coordination
• ● Coordinate EHS documentation. Maintain risk assessments. Organise safety training records. Monitor corrective actions. Assist with workplace inspections. Support accident investigations. Ensure compliance with local legislation and company requirements.
• ● Quality Systems
• ● Maintain quality documentation. Monitor NCRs and customer complaints. Perform Root Cause Analysis. Support customer corrective actions. Analyse recurring quality issues. Recommend preventive improvements. Support supplier quality initiatives.
• ● Digitalisation & Analytics
• ● Develop management dashboards. Improve KPI reporting. Automate repetitive reporting activities. Improve ERP utilisation. Introduce digital forms and workflows. Analyse operational data to support decision making.
• ● Business Support
• ● Work closely with: Sales
• ● Improve quotation workflow. Customer KPI reporting. Sales analytics.
• ● Operations
• ● Process mapping. Production KPIs. Inventory improvement. Workflow optimisation.
• ● Support finance process improvement. Understand invoicing workflow. Improve document flow.
• ● Cross-functional support where required.