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Workspace Experience & Operations ManagerJLL · Kuala Lumpur, M14, Malaysia
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JLL

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Workspace Experience & Operations Manager

🗓️ Posted 2026-09-14 Kuala Lumpur, M14, Malaysia Permanent Hybrid Real Estate Property
💰 Salary Not shared 📊 Market RM6,000–RM10,000/mo

About the Company

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. JLL supports the Whole You, personally and professionally. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Facilities Manager / Workspace Experience & Operations Manager What this job involves: Lead comprehensive facilities operations acro

Responsibilities

  • ● ient, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our client's sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.
  • ● Required Skills and Experience: 7 to 10 years of progressive experience in facilities management with demonstrated leadership in vendor management, compliance governance, and operational excellence.
  • ● Comprehensive knowledge of health and safety regulations, permit systems, statutory requirements, and regulatory frameworks.
  • ● Proven track record in SLA management, service performance optimization, and continuous improvement delivery.
  • ● Advanced proficiency in CMMS platforms (Corrigo preferred) and integrated facilities management systems.
  • ● Demonstrated expertise in safety risk assessment methodologies, permit-to-work systems, and incident management.
  • ● Relevant safety certifications (NIOSH, SHO) with comprehensive knowledge of OSHA and DOSH guidelines highly preferred.
  • ● Exceptional stakeholder management and communication skills with ability to engage effectively across all organizational levels.
  • ● Critical environment and mission-critical facilities experience preferred.
  • ● Proven experience leading continuous improvement initiatives, managing client relationships, and producing executive-level reporting.
  • ● Professional proficiency in Bahasa Malaysia and English is required for documentation, regulatory compliance, and stakeholder communication.
  • ● If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table
  • ● Personalized benefits that support personal well-being and growth:
  • ● JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
  • ● Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
  • ● Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.