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Junior Customer Service

🗓️ Posted 2026-08-20 Petaling Jaya, M10, Malaysia Permanent Hybrid Customer Service Call Centre

Company shared salary

RM2,500–RM4,000/mo (RM30,000–RM48,000/yr)

Market rate

RM2,500–RM3,500/mo (RM30,000–RM42,000/yr)

Based on similar roles (title + domain + location).

Responsibilities

  • ● About Luminarix
  • ● Luminarix is redefining the payment landscape in Malaysia. Licensed by BNM and built on a technology-first foundation, we offer real-time API-driven and common checkout payment solutions that serve everyone from the neighbourhood kedai to the fastest-growing global brands. As we continue to expand, we are looking for motivated and detail-oriented individuals to join our Customer Support team through our Trainee Programme - no prior industry experience required.
  • ● Support first-level merchant and partner inquiries via WhatsApp, Telegram, email, and ticketing systems - with guidance from senior team members
  • ● Assist in handling inquiries related to:
  • ● Real-time payment transactions
  • ● Transaction status checks
  • ● Failed or pending payments
  • ● Basic API connectivity issues
  • ● Merchant operational requests
  • ● Learn to monitor payment transaction flows and identify abnormalities or disruptions
  • ● Follow internal SOPs and escalation procedures when routing issues to L2 Support or Technical Teams
  • ● Maintain accurate records of merchant communications and issue tracking
  • ● Coordinate with internal departments including Tech, Compliance, Risk, and Operations
  • ● Work towards and maintain SLA response and resolution targets as you progress through training
  • ● Assist in preparing daily operational and incident reports
  • ● Diploma or Bachelor's Degree in Business, IT, Finance, Communications, or any related field
  • ● Fresh graduates are welcome.
  • ● Comfortable with everyday digital tools - WhatsApp, Telegram, email, and basic computer use
  • ● Detail-oriented with a willingness to learn and ask questions
  • ● Able to multitask and stay composed under pressure