search Browse Jobs
Tier 1 - Support SpecialistOdaseva · Kuala Lumpur, M14, Malaysia
Odaseva logo

Odaseva

company page ↗

Tier 1 - Support Specialist

🗓️ Posted 2026-09-15 Kuala Lumpur, M14, Malaysia Permanent Hybrid ICT
💰 Salary Not shared 📊 Market RM3,000–RM5,000/mo

About the Company

At Odaseva, we believe in fostering an inclusive, supportive work environment where talented people can innovate and grow. Our culture is built on being smart, humble, hardworking, and above all-collaborative. Our core values define who we are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork. Inclusive & Diverse - We champion equality and embrace diversity. Supportive & Collaborative - A team of smart, kind professionals who uplift each other through teamwork, not competition. Excellence with a Casual Touch - High professional standards in a relaxed, approachable work culture. Impact-Driven - A place where you can truly make a difference and advance your career. Innovators in Data & Cloud - Leading the way in cutting-edge technology and solutions. Competitive & Rewarding - Offering industry-leading compensation and benefits. Truly Global - With offices in Paris, San Francisco, Sydney, and London, and a worldwide presence. Flexible Work Environment - We support a hybrid, flexible office culture. At Odaseva, we are an Equal Employment Opportunity (EEO) employer. We consider all applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If this sounds like the right place for you, we encourage you to apply We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing res

Responsibilities

  • ● ecome another important member of a fast growing team of experts, this is the job for you.
  • ● Respond to support tickets and inquiries through phone, e-mail, and live chat.
  • ● Diligently work with customers by providing regular updates to tickets and open issues
  • ● Communicate closely with Support tier 2 to troubleshoot and resolve issues
  • ● Assist with QA regarding bugs and new features, consistently test functionality of the platform
  • ● Assist in managing the knowledge base to help clients find answers to frequently asked questions
  • ● Be passionate about making our customers happy
  • ● Be open to wearing multiple hats with a readiness to support all members of the Odaseva team
  • ● Required Qualifications
  • ● years of experience resolving technical issues for clients in a support environment ideally for a SaaS company
  • ● Background in establishing and building lasting customer relationships and/or customer support experience
  • ● Ability to multitask between calls, emails and open cases to resolve issues
  • ● Ability to thrive under tight deadlines
  • ● Comfortable presenting ideas internally and to client stakeholders
  • ● Excellent time and priority management skills
  • ● Excellent communication skills
  • ● Salesforce experience is a plus
  • ● Full professional proficiency in English
  • ● Able to cover weekend support