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Sr Service Delivery Manager (DPO)HCLTech · UP, India
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HCLTech

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Sr Service Delivery Manager (DPO)

🗓️ Posted 2026-09-17 UP, India Permanent Hybrid ICT
💰 Salary Not shared 📊 Market ₹200,000–₹400,000/mo

About the Company

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled 14.7 billion. To learn how we can supercharge progress for you, visit hcltech.com Information Technology & Services Specialties: Manufacturing, Aerospace & Defense, Financial Services, Telecom, Retail & CPG, Life Sciences & Healthcare, Media & Entertainment, Travel, Transportation & Logistics, Automotive, Government, Energy & Utilities, Consumer Electronics, Healthcare, Cloud, Digital, Engineering, AI, Technology and Services, Software

About the Role

The Manager will be responsible for managing day-to-day delivery across key process towers within Corporate Pensions operations, ensuring SLA adherence, process accuracy, and smooth handling of volumes across Cash, New Business, Claims, Renewals, and Servicing.

Responsibilities

  • ● Process Delivery & Execution
  • ● Manage operations across:
  • ● Cash & Contributions (AVC, DC processing)
  • ● New Business (PRSA, DC, scheme onboarding)
  • ● Claims (retirement, death, withdrawals)
  • ● Renewals (Group Risk, pensions)
  • ● Policy servicing & member requests
  • ● Migrations and scheme transitions
  • ● Ensure timely completion of daily/monthly volumes with high accuracy.
  • ● Monitor work queues, ageing, and backlog to ensure SLA compliance.
  • ● Process Control & Quality
  • ● Perform regular checks on:
  • ● Contributions & fund allocation accuracy
  • ● Claims calculations and settlements
  • ● New scheme setup and onboarding quality
  • ● Drive issue resolution through basic RCA and corrective actions.
  • ● Ensure adherence to SOPs, regulatory guidelines, and audit requirements.
  • ● People Management
  • ● Manage Team Leaders / Assistant Managers and operational teams.
  • ● Monitor productivity, attendance, and performance metrics.

Requirements

  • ● Strong focus on accuracy, controls, and productivity
  • ● Ability to manage multiple process queues
  • ● Leadership Skills
  • ● Team management and performance monitoring
  • ● Problem-solving and issue resolution
  • ● Stakeholder communication
  • ● Other Requirements