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L2 Production Support Engineer with Testing
ICT
Company shared salary
NA
Market rate
S$4,500–S$6,500/mo (S$54,000–S$78,000/yr)
Based on similar roles (title + domain + location).
Responsibilities
- ● Provide L2 production support for Mobile Banking applications and resolve incidents within SLA.
- ● Troubleshoot application, transaction, API, integration, and data-related issues.
- ● Monitor application logs, batch jobs, and interfaces; perform SQL queries for investigation.
- ● Execute functional, smoke, sanity, regression, and post-release testing.
- ● Create test cases, validate fixes, and track defects using JIRA or similar tools.
- ● Perform root cause analysis and prepare RCA documentation.
- ● Support application releases, deployments, and production validation.
- ● Coordinate with Development, QA, Infrastructure, and Banking/Business teams.
Requirements
- ● -6 years of experience in Mobile Banking production support and/or testing.
- ● Good knowledge of banking transactions, APIs, SQL, and application integrations.
- ● Understanding of SDLC, STLC, Incident, and Change Management.
- ● API testing experience using Postman is a plus.
- ● Strong troubleshooting, analytical, and communication skills.
- ● Pay: From 3.00 per month
- ● Work Location: In person
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