Servicing Digital Enablement Manager

Competencies & Personal Traits Strong analytical and problem-solving skills with the ability to assess complex business issues, make sound recommendations and drive structured solutions. Strong ownership mindset with excellent documentation, organisation, execution discipline and follow-through. Proactive, self-driven and able to manage ambiguity, multiple priorities and complex stakeholder expectations in a fast-paced environment. Excellent stakeholder management, communication and facilitation skills. Strong customer and operational mindset with a passion for improving business outcomes. Ability to lead projects, influence stakeholders and drive alignment across cross-functional teams without direct people-management responsibility. Work Experience 6-8 years of experience as a Business Analyst, Functional Analyst, Operations Specialist, Project Lead or Transformation Specialist within the life insurance industry, with experience leading project delivery initiatives. Strong knowledge of life insurance policy servicing operations and administration processes.

support and operational readiness, while influencing stakeholders and coordinating cross-functional project teams to ensure successful adoption. You will drive process optimisation, digitisation initiatives and continuous improvement efforts that enhance customer experience, operational efficiency, regulatory compliance and straight-through processing. The Manager is expected to lead assigned projects, operate with a high level of independence, influence cross-functional stakeholders and drive initiatives to completion without direct responsibility for managing a team. Job Description 1. Business Analysis & Functional Ownership Drive requirements gathering, analysis and documentation for policy servicing initiatives across transactions such as policy alterations, reinstatements, ownership changes, beneficiary updates, premium changes, fund switching, assignments, withdrawals, maturities and policy maintenance activities. Review and validate business requirements, functional specifications, user stories, business rules, process maps and acceptance criteria to ensure alignment with business objectives, operational needs and project scope. Lead requirement workshops and walkthrough sessions with business, operations, technology and vendor stakeholders. Work with stakeholders to evaluate solution options, define expected system behaviours and translate business needs into implementable solutions. Act as a subject matter expert and functional owner for policy servicing