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ServiceNow ITOM
ICT
Company shared salary
A$12,562–A$14,268/mo (A$150,742–A$171,215/yr)
Market rate
A$8,333–A$12,500/mo (A$99,996–A$150,000/yr)
Based on similar roles (title + domain + location).
About the Company
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the 1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI first organization, we empower our people to work on next generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence. Join Infosys and be part of a culture that's not just promised-it's certified. TopEmployer2026 ThriveAtInfosys Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Role Description: Are you passionate about leading transformative technology strategies We're looking for a ServiceNow ITOM to join our team Location: Sydney, Australia Salary: AUD 150,742- 171,215 Annual Gross Ple
Responsibilities
- ● Drive end to end delivery of ITOM modules: Discovery, CMDB, Service Mapping, Event Management, and Orchestration.
- ● Architect scalable ITOM solutions aligning with infra, cloud, and network strategies.
- ● Ensure CMDB health, dependency mapping, and service level visibility.
- ● Implement monitoring/event integrations (e.g., SolarWinds, Dynatrace, AppDynamics, Zabbix).
- ● Lead automation using Flow Designer, Orchestration, and IntegrationHub.
- ● Govern ITOM standards, MID Server strategy, and data quality frameworks.
- ● Mentor developers/analysts and work closely with infra/cloud/DevOps teams.
Requirements
- ● + years of ServiceNow experience with deep expertise in ITOM suite.
- ● Hands on with Discovery patterns, probes, sensors, identification rules, and reconciliation.
- ● Strong knowledge of CMDB data models (CSDM) and service dependency mapping.
- ● Strong scripting (JavaScript), API integrations, and troubleshooting skills.
- ● Certifications: CSA mandatory; CIS Discovery, CIS Event Management, or ITOM Specialist preferred
- ● Hands-on expertise as a ServiceNow power/expert user across ITSM and ITOM modules. (ServiceNow admin capability is a beneficial extra but not required.)
- ● Practical experience with CMDB governance, service mapping, CI lifecycle management, and data quality improvement.
- ● Should have worked in Large Projects
- ● Excellent customer interfacing skills.
- ● Excellent written and verbal communication skills.
- ● Strong attention to detail and outstanding analytical and Problem-solving skills.
- ● In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)
- ● Income Protection Insurance
- ● Paid Parental and Volunteer leaves
- ● Employee Assistance Program (EAP)
- ● Flexible working arrangements (hybrid, reviewed case-by-case basis)
- ● Health Insurance Discount and Well-being Program
- ● Access to Fitness and Gym Memberships
- ● Salary packaging and novated leasing
- ● Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
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