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Patient Services Officer - Switch Medical OutpatientsQueensland Government · New Townsville City, QLD, Australia
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Queensland Government

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Patient Services Officer - Switch Medical Outpatients

🗓️ Posted 2026-09-25 New Townsville City, QLD, Australia Permanent Hybrid Healthcare Medical
💰 Salary Not shared 📊 Market A$5,800–A$7,100/mo

About the Company

Townsville Hospital and Health Service offers a dynamic and diverse healthcare environment, supporting high-quality service delivery across a large regional network. As a leading tertiary provider, we foster innovation, multidisciplinary collaboration and continuous professional development. Our organisation promotes a collaborative and inclusive workplace culture, combined with the lifestyle advantages of North Queensland , including short commutes, affordable living and access to both urban and coastal communities.

About the Job

This role delivers exceptional person-centred customer service to patients, their families and the public. The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes. This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.

Role & Responsibilities

  • ● Deliver exceptional person-centred customer service to patients, their families and the public.
  • ● Work collaboratively as a member of the administrative team to deliver a high standard of organisational and patient-focused outcomes.
  • ● Create an exceptional place to work by consistently aligning workplace behaviours to organisational values.

Requirements

Education

  • ● Be able to retrieve and interpret performance information.
  • ● Be able to establish work priorities, meet deadlines, coordinate tasks and workflow and adapt as required to meet the needs of a changing work environment.
  • ● Be vaccinated against Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.

Skills

  • ● Have advanced customer service experience relevant to the public health setting.
  • ● Demonstrate patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
  • ● Have high level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
  • ● Have highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases.
  • ● Have demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role.
  • ● Have proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team.
  • ● Have knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
  • ● Have demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices.

Benefits

  • ● Strong career development opportunities, including access to training, education and progression pathways.
  • ● Partnerships with leading institutions.
  • ● Collaborative and inclusive workplace culture.
  • ● Lifestyle advantages of North Queensland , including short commutes, affordable living and access to both urban and coastal communities.
  • ● Flexible work options.
  • ● Strong focus on employee wellbeing.
  • ● Competitive salary and benefits.
  • ● Attractive remuneration packages.
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  • ● Generous leave entitlements.
  • ● 12.75% employer contribution to superannuation.
  • ● 4 weeks annual leave with 17.5% loading.
  • ● Locality allowance.
  • ● Salary Sacrificing options may be available.