Customer Service Officer

Operating since 1983, Northline is an Australian, privately owned global transport and logistics business. Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries. We were founded in 1983 to service remote communities in Northern Australia and these early challenges shaped Northline and helped establish our values, build trust and form valuable partnerships that still exist to this day. Today, we provide a global, personalised service that connects our customers with their customers right across the world. Our international network transports, stores, tracks and delivers freight, by road, rail, sea and air across the globe and seamlessly connects into our national network, and modern operating facilities. We have 13 depots across Australia with the ability and flexibility to tailor solutions to meet our customers' requirements and evolving market demands, including scaling up to add further capacity as needed. Investments in new, market leading technologies mean that Northline customers can track their freight every step of the way, knowing that with us it's in safe hands. While we recognise the value of technology, we place the highest value on providing a personalised service. Our customers are supported by an Australian-based Customer Service Centre, internal and external sales executives, key account managers and skilled teams of domestic and international logistics coordinators to ensure customers' end to end service requirements are met. From start-ups to blue-chip customers, the freight we're transporting is helping to build the global economy in sectors ranging from renewable energy and medical technologies, to wine production, fast-moving consumer goods (FMCG), pharmaceuticals and retail. Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver. That's why, we are, Australia's Global Logistics People. Transportation, Logistics, Supply Chain and Storage Specialties: Freight Management Services, Warehousing & Distribution, 3PL, International Freight Management, Project Logitics, National Freight Management, Import, Export, Renewable Energy, Construction, Oil & Gas, Manufacturing, FMCG, Retail