Customer Service Representative - Call Centre (Full-time, Permanent)

Tired of retail hours, late nights, and unpredictable schedules?<br>Join our professional, office-based customer service team with predictable shifts — finish your day by 6 PM at the latest!<br><br>We are hiring full-time, permanent Customer Service Representatives (CSRs) to provide excellent service to our clients and support our products and services.<br><br>*What You’ll Do*<br><br>* Handle a high volume of customer calls in a professional and efficient manner<br>* Identify customer needs and provide clear, tailored solutions<br>* Accurately document information in our customer management system<br>* Meet or exceed performance goals<br>* Work with your team to ensure a positive customer experience<br><br>*What We’re Looking For*<br><br>* High School Diploma or GED equivalent<br>* _Fluent, clear written and spoken English_<br>* Strong customer service skills (retail or hospitality experience is an asset)<br>* Excellent phone and verbal communication skills<br>* Comfortable using computers and multiple systems<br>* Strong multitasking and time management skills<br>* Legal authorization to work in Canada<br>* *Reliable attendance and availability* for 40 hours per week, scheduled between 7:00 a.m. and 6:00 p.m., Monday to Sunday<br><br>*Why Join Us*<br><br>* *No late-night shifts - be done by 6pm!*<br>* Extended health and dental benefits plus a generous health spending account<br>* *Regular wage increases*<br>* RRSP/DPSP plan after 1 year of service<br>* Recognition programs and rewards<br>* Paid training, one-on-one coaching, and career growth opportunities<br>* Discounted Winnipeg Transit EcoPass<br>* Fun workplace culture with contests and social events<br><br>_Accommodations are available upon request during the recruitment and selection process._<br><br>Job Types: Full-time, Permanent<br><br>Pay: $18.50 per hour<br><br>Benefits:<br>* Casual dress<br>* Company events<br>* Dental care<br>* Employee assistance program<br>* Extended health care<br>* Life insurance<br><br><br><br>Application question(s):<br>* Are you legally authorized to work in Canada?<br>* CSRs are scheduled 40 hours per week with shifts based on operational needs within our business hours including rotational weekends. We are open 7 days a week, 7am-6pm.<br><br>Do you have scheduling restrictions within these days/hours?<br><br>Language:<br>* Spanish (preferred)<br><br>Work Location: In person