Clinic Assistant

Responsibilities

• ● Clinic Assistant - Job Roles & Responsibilities
• ● Paediatrics & Neuroscience Centre
• ● Patient Registration & Front Desk Operations
• ● Greet and assist patients and caregivers professionally.
• ● Register patients and ensure all personal information is accurately recorded and verified.
• ● Handle incoming calls, WhatsApp messages, emails and general enquiries.
• ● Maintain accurate and confidential patient records.
• ● Appointment Scheduling & Coordination
• ● Schedule, confirm and reschedule consultations, EEGs and other investigations.
• ● Coordinate appointments with patients, doctors, nurses and external service providers.
• ● Ensure appointments and investigations are arranged according to the doctor's instructions and specified timelines.
• ● Escalate urgent requests, scheduling conflicts and uncertainties promptly.
• ● Billing & Administrative Duties
• ● Prepare invoices, collect payments and issue receipts accurately.
• ● Assist with insurance claims, medical reports, memos, referrals and other administrative documentation.
• ● Maintain organised filing systems and follow established document security protocols.
• ● Ensure administrative tasks are completed accurately and promptly.
• ● Medication & Inventory Management
• ● Assist with medication preparation and packing under appropriate clinical supervision.
• ● Monitor medication and consumable stock levels.