Receptionist cum Sales

About the Company

Responsibilities

• ● Sales & Membership Conversion
• ● Inquiries & Leads: Handle incoming phone calls, emails, website inquiries, and walk-in visitors promptly and professionally.
• ● Facility Tours: Conduct guided tours of the gym floor, studios, locker rooms, and equipment, tailoring the pitch to the prospect's fitness goals.
• ● Membership Sales: Present membership packages, promotions, and add-on services (such as personal training) to close sales and meet monthly membership targets.
• ● Follow-up: Maintain an organized CRM or log of prospective members, following up via phone, email, or messaging to nurture leads.
• ● Front Desk & Customer Service
• ● Check-In Operations: Greet members warmly upon arrival, verify active memberships using gym management software, and issue guest passes or keys.
• ● Member Support: Assist members with general questions regarding class schedules, facility amenities, billing inquiries, or locker assignments.
• ● Issue Resolution: Handle member feedback or complaints with empathy and escalate complex issues to the club manager when necessary.
• ● Administrative & Facility Duties
• ● Record Keeping: Maintain accurate daily logs of visitors, sales, cash/card transactions, and membership sign-ups.
• ● Lobby Maintenance: Ensure the reception, waiting area, and front desk remain clean, organized, and well-stocked with promotional flyers and water/snacks (if applicable).
• ● Opening/Closing Procedures: Execute facility opening or closing checklists as scheduled, ensuring the reception area is secure and tidy.
• ● Pay: From AED3,000.00 per month
• ● Ability to commute/relocate:
• ● Ajman: Reliably commute or planning to relocate before starting work (Preferred)
• ● Work Location: In person