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Retail Shift LeaderCanna Cabana · Toronto, ON, Canada
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Canna Cabana

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Retail Shift Leader

🗓️ Posted 2026-10-09 Toronto, ON, Canada Permanent Hybrid General
💰 Salary 19 CAD–21 CAD/mo (228 CAD–252 CAD/yr) 📊 Market NA

About the Company

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world's most powerful plant and is the second-largest cannabis retailer globally by store count⁷. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including: Bricks & Mortar Retail: Canna Cabana is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world. Retail Innovation: Fastendr is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup. Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com. E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com. CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk. Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant . Licensing: High Tide con

About the Role

Canna Cabana is actively seeking Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Responsibilities

  • ● Provide assistance to store management in supervising and facilitating the daily operations of the store
  • ● Oversee the responsibilities of the Store Manager in the absence of SM or ASM
  • ● Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
  • ● Provide direction, guidance, and instruction to all store associates as required
  • ● Ensure store conditions are consistently upheld to established standards
  • ● Assist in ensuring staffing levels adequately meet business needs, only when requested
  • ● Be the sales and customer service leader/role model in the absence of SM/ASM
  • ● Greet and assist customers in a way that models exemplary conduct to other staff
  • ● Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
  • ● Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • ● Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
  • ● Achieving sales target and store-level KPI's
  • ● Ensuring employees on shift are actively pursuing sales goals
  • ● Oversee and assist in inventory management and be accountable for the inventory processes on shift

Requirements

  • ● Demonstrated sales and service orientation required
  • ● Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
  • ● A valid First Aid certification is considered an asset
  • ● Excellent time management and prioritizing skills required
  • ● Demonstrated ability to train and motivate staff required
  • ● Basic office administration skills required
  • ● High level of proficiency with Microsoft Office productivity suite
  • ● Highly effective teamwork skills
  • ● Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
  • ● Strong customer service and troubleshooting skills
  • ● A well-defined sense of diplomacy
  • ● Excellent teamwork and team-building skills
  • ● Thorough understanding of applicable health and safety legislation
  • ● A professional, responsive, and positive work attitude is essential
  • ● Ability to work any shift based on business needs, Monday to Sunday
  • ● Ability to work nights, holidays and weekends and different location
  • ● Job Types: Full-time, Permanent
  • ● Pay Range: 19.00 - 21.00 CAD per hour
  • ● Why You Should Apply:
  • ● Significant opportunity for growth, experience and learning