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Mfg Systems Software Development EngineerIntel Corporation · Kulim, M02, Malaysia
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Intel Corporation

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Mfg Systems Software Development Engineer

🗓️ Posted 2026-09-18 Kulim, M02, Malaysia Permanent Hybrid ICT
💰 Salary Not shared 📊 Market RM12,000–RM18,000/mo

About the Company

Our mission is to shape the future of technology to help create a better future for the entire world, that's the power of Intel Inside. With more ingenuity and creativity inside, our work is at the heart of countless innovations. From major breakthroughs to things that make everyday life better- they're all powered by Intel technology. With a career at Intel, you can help make the future more wonderful for everyone. Need help or have a support question Visit Intel Support: http://ms.spr.ly/6054tmaop . Semiconductor Manufacturing Specialties: semiconductor design and manufacturing, artificial intelligence, autonomous driving, non-volatile memory solutions

About the Role

As a Manufacturing Systems Software Development Engineer, you will provides operational and technical support for Foundry customers by investigating and resolving production, engineering, and manufacturing data issues. This role serves as a key interface between customers, factory operations, automation, manufacturing systems, and domain experts to ensure timely resolution of customer-reported issues and accurate data delivery. The position is responsible for managing customer support tickets, performing cross-system troubleshooting and root cause analysis, coordinating with technical subject matter experts, and driving continuous improvement in support processes, data quality, and customer experience

Responsibilities

  • ● Own and manage customer support tickets through closure, ensuring timely updates and communication with stakeholders.
  • ● Review, validate, classify, prioritize, and coordinate resolution of customer-reported issues and inquiries.
  • ● Perform cross-system troubleshooting and root-cause analysis across manufacturing, automation, integration, data, and reporting systems.
  • ● Analyze manufacturing data, customer data, and reporting outputs to identify discrepancies, trends, and opportunities for improvement.
  • ● Coordinate with Manufacturing, Supply Chain, Automation, IT, Engineering, and domain subject matter experts to investigate and resolve issues.
  • ● Understand customer-specific requirements, business rules, and manufacturing data expectations to support effective issue resolution.
  • ● Track ticket metrics, service level agreements (SLAs), and operational KPIs.
  • ● Develop and maintain troubleshooting guides, knowledge articles, support documentation, and training materials.
  • ● Identify recurring issue patterns and provide recommendations to improve operational efficiency, data quality, and customer experience.
  • ● Support process improvements related to customer data exchange, manufacturing reporting, and support readiness.

Requirements

  • ● Possess a Bachelor's or Master's degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields
  • ● Technical Skills
  • ● Strong SQL and database querying skills (Oracle, PostgreSQL, Teradata, or equivalent).
  • ● Understanding of manufacturing transaction flows, data lineage, and reporting systems.
  • ● Familiarity with Jira, ServiceNow, or similar ticket management platforms.
  • ● Ability to analyze manufacturing data and perform structured root-cause analysis.
  • ● Manufacturing Knowledge
  • ● Semiconductor manufacturing operations and processes.
  • ● Understanding of manufacturing systems, automation systems, and data domains used in semiconductor manufacturing.
  • ● Knowledge of customer manufacturing data requirements, reporting processes, and business workflows.
  • ● Understanding of product, material, and manufacturing data flows across factory systems. IFS L2 Support ' Meeting
  • ● Strong analytical and problem-solving skills.
  • ● Ability to perform structured troubleshooting and root-cause analysis.
  • ● Strong cross-functional collaboration and influence without authority.
  • ● Customer-focused mindset with excellent stakeholder management skills.
  • ● Excellent written and verbal communication skills.
  • ● Ability to manage multiple priorities in a fast-paced operational environment.
  • ● Ability to quickly learn new manufacturing domains, systems, and customer requirements.
  • ● Experienced Hire
  • ● Shift 1 (Malaysia)