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Senior Claims OfficerQueensland Government · Brisbane, QLD, Australia
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Queensland Government

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Senior Claims Officer

🗓️ Posted 2026-09-25 Brisbane, QLD, Australia Permanent Hybrid Insurance Superannuation
💰 Salary Not shared 📊 Market A$6,250–A$8,750/mo

About the Company

Your new opportunity Bring your claims expertise to the Queensland Government Insurance Fund (QGIF), Queensland's self-insurance scheme for government risks. As a Senior Claims Officer, you will manage a portfolio of claims such as current and historical personal injury, medical negligence, general liability, property and business interruption claims lodged against Queensland Government agencies. Working from initial assessment through to settlement, you will apply sound judgement to liability, quantum and resolution strategies, engage legal and investigative specialists, and represent QGIF in negotiations, conferences and court-related processes. This is an opportunity to deliver fair, well-reasoned outcomes while helping State Government agencies manage risk and protect public resources. In this role, you will: Manage insurance claims in line with legislative, Court and Queensland Government requirements and timeframes. Investigate and analyse matters to determine liability, damages and appropriate resolution strategies. Establish accurate claims estimates and maintain reliable information in business systems. Work with external investigators, solicitors and barristers to support claim investigations, litigation and resolution strategies. Negotiate settlements and approve claim, legal and other expenses within delegated authority. Represent QGIF at settlements, hearings, conferences and negotiations, and prepare reports, summaries and submissions. What experience

Requirements

  • ● vant legislation and common law principles. Experience under the Personal Injuries Proceedings Act 2002 will be highly regarded.
  • ● A sound understanding of liability and causation principles, with the ability to apply them to specific matters.
  • ● The ability to assess the quantum of personal injury claims.
  • ● Claims management capability, including negotiation, resolution strategy development and identifying opportunities to settle claims.
  • ● Whilst there are no mandatory qualifications needed for this role, relevant qualifications in insurance, law or a related discipline will be highly regarded.
  • ● How to apply
  • ● To submit your application, click on the Apply link to provide:
  • ● Your resume detailing relevant experience
  • ● A cover letter of no more than two pages outlining why you are interested in this position and how your knowledge, skills and experience makes you a strong candidate for the role.
  • ● Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process.
  • ● We welcome applicants to share with the hiring manager any health condition, disability, and/or cultural or linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
  • ● Applications to remain current for 12 months
  • ● Job Ad Reference: QLD/702584/26
  • ● Closing Date: Monday, 12 October 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.