Customer Service Representative

We are looking for a customer-oriented Customer Service Representative to serve as the primary point of contact for our clients. In this role, you will answer product and service inquiries, resolve complaints, and maintain high customer satisfaction. The ideal candidate is an empathetic communicator who can multitask and troubleshoot issues patiently in a fast-paced environment. 1 , 2 , 3 , 4 , 5 Core Responsibilities Manage customer inquiries: Respond promptly to customer queries across various channels including phone, email, live chat, and social media . Resolve complaints: Investigate problems, determine the best solutions, and process refunds, exchanges, or returns efficiently. Provide product guidance: Offer accurate information regarding company products, services, warranties, and store policies. Maintain detailed records: Document customer interactions, account details, updates, and feedback within the company's CRM software . Escalate complex issues: Coordinate with technical support or management when deep-level troubleshooting is required. Support sales goals: Identify opportunities to cross-sell or upsell products when appropriate to enhance the customer experience. 1, 2, 3, 4, 5, 6, 7, 8, 9 Required Skills & Qualifications