Facilities & Asset Manager

About the Company

About the Role

Responsibilities

• ● Preventive Maintenance Program
• ● Maintain the national asset register
• ● Record all serviceable assets, including HVAC, hot water, appliances, access hardware, smoke alarms, window furnishings and key soft furnishings
• ● Capture age, condition rating, service history and expected replacement date against each asset
• ● Assume responsibility for and manage the national planned maintenance calendar
• ● Schedule servicing of HVAC and split systems, filter changes, hot water, plumbing, appliances, drainage and pest control
• ● Schedule access hardware and battery replacement cycles
• ● Ensure maintenance is scheduled by asset and due date rather than in response to guest-reported faults
• ● Manage asset lifecycle and capital replacement forecasting
• ● Identify assets approaching end of life prior to failure
• ● Maintain a rolling replacement and refurbishment plan to support annual budgeting
• ● Establish, monitor and improve the ratio of planned to reactive work orders as the primary measure of program maturity
• ● Maintain data integrity within Salesforce
• ● Asset records, work order types, planned maintenance schedules, and priority and SLA settings
• ● Close-out notes and supporting photographic evidence
• ● Analyse recurring defects to identify and address root causes rather than repeat symptoms
• ● Quality Inspections & Standards
• ● Develop and maintain the national property inspection standard
• ● Implement Urban Rest condition requirements room by room and asset by asset, in partnership with Urban Rest leadership
• ● Manage the national inspection schedule

Requirements

• ● Fire equipment and smoke alarm testing and certification
• ● Electrical test and tag, and RCD testing
• ● Backflow prevention, water systems and plant where applicable
• ● Verify contractor credentials prior to site attendance, including licences, insurances, SWMS and inductions
• ● Manage facilities-related WH&S obligations
• ● Hazard identification, reporting and incident follow-up
• ● Safe storage of tools, equipment and chemicals across warehouse and caddy areas
• ● Equipment condition, testing and tagging
• ● Identify and escalate risks to management promptly and with clear recommendations
• ● Contractor, Vendor & Cost Management
• ● Establish and manage a national panel of trade contractors across all markets
• ● Plumbing, electrical, HVAC, locksmith, handyman, glazing and pest control
• ● Agreed rate cards, response SLAs and quality expectations
• ● Onboard and induct all contractors in accordance with Urban Rest standards
• ● Review contractor performance against SLA and quality data, and replace contractors who do not meet required standards
• ● Track and report on facilities cost per unit under management and cost per work order
• ● Landlord & Building Partnerships
• ● Manage the facilities relationship with landlords, building managers, owners corporations and property managers
• ● Maintain a working knowledge of lease and management agreement obligations, and clearly determine Urban Rest's responsibilities versus those of the landlord
• ● Represent Urban Rest on building-related matters

Benefits

• ● Employee, friends and family discounts at at Urban Rest properties
• ● Mental Health Leave days and Volunteer days available
• ● Regular team socials and events
• ● As the company grows, this role will provide plenty of room for career growth and progression
• ● We're a social bunch and we strive to have a fun, friendly, and collaborative work environment
• ● Pet friendly (for house-trained and well-behaved pets) office in Surry Hills, close to public transport
• ● We are looking for a Facilities & Assets Manager to own the physical condition of our Australian portfolio. That covers preventative maintenance, quality inspections, statutory compliance and the trades who deliver the work. You will report to the Director of Operations and partner closely with our Operations Managers in every market. Today, our facilities effort is mostly reactive. We often find out about a problem at the same time a guest does. This role exists to change that. It is a new space in the business, so you will be shaping how it works rather than inheriting a playbook, and there is real scope to influence how we operate as we scale. We want someone with a strategic mindset who can build the foundations (an asset register, a planned maintenance calendar, a national inspection standard) and then run them well, while staying close enough to the properties to pick up the tools when that is the fastest way to a good outcome.