Datacenter IT Technician Trainee (6 months), Data Centre Operations, Sydney

About the Role

Responsibilities

• ● pertise in large-scale computing infrastructure. Whether you are coming from a technical background, a trade, military service, or you are simply passionate about technology and ready to learn, we want to hear from you.
• ● Work hands-on with servers and network equipment, diagnosing and resolving hardware issues
• ● Learn the daily operations of a high-density data center from the ground up
• ● Collaborate with teams across DC Operations, Engineering, Logistics, Security, and more
• ● Handle and track parts, assist with maintenance, and support system repairs
• ● Learn to operate independently, while staying connected to a supportive team

Requirements

• ● Certificate, Diploma or Bachelor's Degree in IT or relevant discipline
• ● Any relevant technical qualification such as CompTIA A+, Network+, or equivalent or currently working towards one.
• ● Linux knowledge Networking knowledge
• ● Passionate about IT infrastructure and hardware
• ● Previous experience in a customer-facing, operational, or physical technical role
• ● We value diverse career paths including self-taught learning, online courses, bootcamps, apprenticeships, military experience, or transferable skills from other industries
• ● Acknowledgement of country:
• ● In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
• ● IDE statement:
• ● Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• ● Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Benefits

• ● A 6-month contract with structured coaching and periodic assessments designed to grow your skills
• ● A clear path forward where if you demonstrate strong performance, you may be considered for permanent full-time roles.
• ● An environment built around career progression
• ● The chance to work at the intersection of hardware and cloud technology, helping to shape infrastructure across the region.
• ● Genuine curiosity about computer hardware and how large-scale technology works
• ● A willingness to learn, adapt, and solve problems hands-on
• ● Comfort working both independently and as part of a team
• ● Reliability and a safety-first mindset
• ● Amazon Web Services design, install, and maintain the world's largest computing infrastructure. This is where you will help change the face of technology in the region, Hands-on work. World-scale impact.
• ● Ready to start Learn more at https://aws.amazon.com/about-aws/global-infrastructure/
• ● Key job responsibilities
• ● Some of the key responsibilities you will undertake are:
• ● You will be trained in supporting data center infrastructure equipment including racks, servers, hardware components, networking devices and cables, following specific instructions and well-defined Standard Operating Procedures (SOP).
• ● You will learn to perform routine operations such as rack installations, server break/fix, hardware component replacements, diagnosing hardware faults, troubleshooting network links and rack decommissioning with guidance and support.
• ● You will be trained in using Directed Workflow Instructions for hardware replacements and documenting all work in ticket tracking systems.
• ● You will learn to identify issue severity and work within stated Service Level Agreements (SLA), escalating when work deviates from established processes.
• ● You will be trained in inventory management tasks including receiving equipment, decommissioning hardware, liquidating racks or hardware components, and performing storage media (HDD, SSD) sanitization and destruction.
• ● You will learn how to operate in a high security environment, follow information security policies and physical safety practices, ensuring safe, secure work at all times.
• ● You will be trained in using technical documentation to find solutions and performing routine tasks following clear instructions.
• ● You will learn to work as part of a team performing similar tasks, collaborating with various AWS stakeholders.