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Disconnections AdministratorOnecom · HR, India
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Onecom

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Disconnections Administrator

🗓️ Posted 2026-10-12 HR, India Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market ₹20,000–₹35,000/mo

About the Company

Independent experts in tech and communication solutions for business. Onecom is the UK's leading business telecoms and cloud communications provider managing over a million services for 80,000+ business customers - delivering communication services and unified solutions across fixed-line voice, connectivity, and managed cloud. Onecom's customers include Farrow & Ball, Thwaites, Celtic Manor, Laithwaite's Wine, Yorkshire Building Society and 118 UK Ltd. Recent awards include Five9 EMEA Innovation Partner of the Year Award, 'Best Customer Service Award' at the Mobile News Awards; and it has been named Vodafone Strategic Partner of the Year for the last 13 consecutive years. Telecommunications Specialties: Mobile voice, Mobile device security and management, Fixed line voice, M2M (Machine-to-Machine), Mobile broadband, Fixed broadband and DIA, Cloud computing, IT services, Service aggregation, Cloud Communications, Cloud Contact Centre, Contact Centre, IoT, Unified Communications, Business Broadband

About the Role

Are you detail-oriented and passionate about providing first-class customer service As a Disconnections Administrator, you'll play a vital part in managing and processing customer service disconnections, ensuring mobile, cloud and connectivity services are offboarded appropriately and efficiently when a customer is leaving Onecom. This role demands a keen eye for detail in handling extensive data and a collaborative mindset to work effectively with diverse teams, ensuring consistent customer satisfaction. Become a part of our dynamic team and contribute to delivering Simply Brilliant Customer Experiences. What makes you a great fit: Previous experience in an administrative role, preferably within telecommunications Keen attention to detail and excellent problem-solving skills Strong organisational abilities and time-management skills Effective written and verbal communication skills Proficiency in Microsoft Office and customer relationship management software Ability to work independently as well as collaboratively in a team environment Customer-centric approach and results-oriented mindset Adaptability and capability to work under pressure in a fast-paced environment

Responsibilities

  • ● Process and manage customer disconnection requests accurately and promptly
  • ● Liaise with internal teams to ensure seamless customer transitions
  • ● Maintain up-to-date and accurate records of disconnection activities
  • ● Respond to customer queries and resolve any issues related to disconnections
  • ● Collaborate with billing and sales teams to ensure alignment in customer accounts
  • ● Analyse disconnection data to identify trends and suggest improvement areas
  • ● Ensure compliance with company policies and regulatory requirements
  • ● Contribute to the continuous improvement of disconnection processes

Benefits

  • ● Holidays: 18 days of annual leave (including 6 UK Bank Holidays), 7 days of casual leave, 7 days of sick leave, and a Birthday Break.
  • ● Public Holidays: 7 Indian public holidays.
  • ● Medical Insurance: Available upon successful completion of the probation period.
  • ● Cab Services: Transportation support available for employees in selected locations.
  • ● Everyone belongs at Onecom
  • ● We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That's why we're committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.