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Customer Service Manager (Management I Supervisory)

🗓️ Posted 2026-08-18 Singapore, S00, Singapore Permanent Hybrid Customer Service Call Centre

Company shared salary

S$3,800–S$4,200/mo (S$45,600–S$50,400/yr)

Market rate

S$4,500–S$7,500/mo (S$54,000–S$90,000/yr)

Based on similar roles (title + domain + location).

About the Company

Well Established Company Basic 3800 - 4200 + AWS + Variable Bonus Excellent Welfare and Benefits + Career progression Working location : Tuas (Transport Provided) Working days : Monday to Friday Working hours : 8am to 5pm Job Responsibilities: Leadership of Customer Service Team Lead, coach and mentor the customer service team to deliver exceptional service standards. Oversee team members' capability in managing sales leads effectively. Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures. Oversee daily operations of the customer service department, ensuring prompt resolution of customer inquiries, service issues, complaints, and escalations. Maintain an organized and efficient filing and database system for customer records and service documentation. Lead digital transformation efforts related to new systems or software. Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building. Achievement of Management Objectives Prepare and generate monthly performance and operational reports. Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary. Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives. Implement customer service d

Requirements

  • ● Minimum Bachelor's Degree in Business Administration, Management Studies, or a related field
  • ● At least 2 years of Customer service experience
  • ● Candidates are encouraged to apply this position via Apply Now button with the following information in the resume
  • ● Work experiences and job responsibilities
  • ● Current and Expected salary
  • ● Reason for leaving
  • ● Date of availability
  • ● We regret that only shortlisted candidates will be contacted.
  • ● THIEN CHING MEI (R2198032)
  • ● EA Recruitment Pte Ltd
  • ● EA License No: 21C0492
  • ● EA Recruitment Pte Ltd was founded in 2021, with a focused mission, providing our utmost support to individuals and organisations, to achieve their full potential. With a combined experience of more than 10 years, we thrive on providing our clients/candidates with the best and most sincere services. We believe not only in the business aspect of things, but able to help individuals & organisations on a personal level.
  • ● Empowerment - To empower our team in making sound decisions, efficiently.
  • ● Exceptional - We are dedicated to providing a holistic and an exceptional level of service to our clients.
  • ● Ethical - To behave ethically, and to make moral decisions based on integrity.
  • ● Accomplishment - We strive to accomplish all planned objectives and conquering set milestones.
  • ● Accountable - We are accountable for our actions, decisions, and consequences.
  • ● Assurance - We are committed to provide the best services to our clients
  • ● We provide permanent full-time and/or temporary placements, contract staffing solutions and foreign workers recruitment.