Service Manager

🗓️ Posted 2026-08-14 Australia Permanent Retail Consumer Products

Company shared salary

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Market rate

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Based on similar roles (title + domain + location).

About the Company

Baby Bunting is Australia's largest nursery specialty retailer, a growing community dedicated to supporting parents through every step of their journey. Its purpose is to share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.

Responsibilities

  • Guiding and supporting the team to connect with customers, educate them on products, and build genuine, lasting relationships.
  • Keeping the store looking its best by ensuring visual merchandising and promotional displays are on point.
  • Promoting a culture of safety by upholding OH&S standards at all times.
  • Managing key performance indicators including Safety, Sales, Loyalty, and Net Promoter Score (NPS).

Requirements

  • A strong background in customer service, ideally in a retail or hospitality environment.
  • A proven track record of meeting and exceeding sales targets and KPIs.
  • Natural leadership qualities - the ability to motivate and inspire others with ease.
  • Confidence in fast-paced environments and the ability to juggle multiple priorities.
  • Clear, effective communication and a flair for engaging with both customers and team members.

Benefits

  • Training pathways to support your growth and career development.
  • Amazing team discounts.
  • Paid parental leave to support you and your family.
  • Employee Assistance Program for your wellbeing.
  • Competitive salary.
  • A supportive, friendly team culture that celebrates wins and supports your goals.