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Assistant Manager, Retail (Commercial & Sales)
Retail Consumer Products
Company shared salary
NA
Market rate
RM3,000–RM5,500/mo (RM36,000–RM66,000/yr)
Based on similar roles (title + domain + location).
About the Company
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
Responsibilities
- ● Develop and execute the retail commercial strategy aligned with company growth objectives.
- ● Identify new revenue streams and business opportunities within the retail logistics network.
- ● Develop commercial plans covering parcel volume, revenue, ASP, customer acquisition and profitability.
- ● Monitor market trends, competitor activities and customer behaviour.
- ● Drive growth across self-owned stores, franchise/reseller outlets and strategic retail partners.
- ● Identify high-potential locations and opportunities for network expansion.
- ● Improve productivity and commercial performance of existing stores.
- ● Develop strategies for underperforming outlets.
- ● Lead acquisition of SMEs, retail merchants, e-commerce sellers and corporate customers.
- ● Develop non-marketplace parcel volume through direct sales and partnerships.
- ● Build strategic partnerships with retailers, business centres, e-commerce enablers and other complementary businesses.
- ● Develop sales channels, reseller models and outsourcing opportunities
- ● Work with Operations to ensure commercial initiatives can be executed effectively at store level.
- ● Optimise manpower utilisation and sales productivity.
- ● Develop sales processes, incentive schemes and performance frameworks.
- ● Establish standardised commercial operating procedures across the retail network.
- ● Build and maintain commercial dashboards and performance reports.
- ● Use data to identify growth opportunities and underperforming stores.
- ● Conduct ROI and profitability analysis for new commercial initiatives.
- ● Provide management with recommendations based on commercial data.
- ● Act as key liaison between internal teams (Finance, Ops, Legal, Procurement)
- ● Manage escalations and ensure timely issue resolution
- ● Align stakeholders on operational priorities and changes
Requirements
- ● Minimum qualifications: Diploma, with relevant industry experience
- ● Work experience: More than 2 years of experience working in retail stores
- ● Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage
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