Operations & Scheduling Coordinator

Responsibilities

• ● Job Summary
• ● We are seeking a dynamic and highly organized Operations & Scheduling Coordinator to join our team In this vital role, you will be the backbone of daily office operations, ensuring smooth and efficient administrative processes. Your energetic approach and attention to detail will help foster a productive environment, support team members, and deliver exceptional customer service. This position offers an exciting opportunity to utilize your clerical skills, technical proficiency, and organizational talents to make a meaningful impact within our organization.
• ● Schedule customer appointments and coordinate daily service calls for technicians.
• ● Manage project scheduling for contractors and renovation companies, ensuring efficient allocation of resources.
• ● Prepare and submit permit applications for residential and commercial projects throughout Calgary and the surrounding areas.
• ● Coordinate and schedule municipal inspections for permitted work, ensuring compliance with local regulations and project timelines.
• ● Act as the primary liaison between customers, contractors, technicians, and internal departments to facilitate clear communication and timely project updates.
• ● Monitor project schedules and adjust appointments as needed to accommodate changing priorities and customer requirements.
• ● Maintain accurate scheduling, permit, and project records using company systems.
• ● Collaborate with the marketing consultant to coordinate content requirements, project updates, and promotional materials.
• ● Provide administrative support to ensure smooth day-to-day operations and a high level of customer service.
• ● Scheduling and dispatch coordination
• ● Customer service and relationship management
• ● Permit application and municipal compliance
• ● Inspection scheduling and project coordination
• ● Strong organizational and time-management skills
• ● Excellent written and verbal communication
• ● Ability to manage multiple priorities in a fast-paced environment
• ● Collaboration with contractors, consultants, and cross-functional teams
• ● Attention to detail and problem-solving