Customer Service Assistant

Key Responsibilities:<br><br>Customer Support: Respond promptly to customer inquiries via phone, email, and chat regarding product information, order status, and delivery issues.<br><br>Problem Resolution: Investigate and resolve complaints efficiently, escalate where necessary, and provide practical solutions to ensure customer satisfaction.<br><br>Communication: Coordinate with internal teams and third-party couriers to ensure accurate and timely order fulfillment and resolution of issues.<br><br>Account Management: Maintain up-to-date customer records, including contact details and order history.<br><br>Feedback & Reporting: Gather and document customer feedback, offering insights to enhance processes and the overall customer experience.<br><br>Follow-Up: Ensure timely follow-up with customers to confirm satisfaction with resolutions and services.<br><br>Qualifications:<br><br>Minimum N Level, ITE, or higher/equivalent qualification.<br><br>No experience required, training provided.<br><br>Good written and verbal communication skills.<br><br>Proficiency in Microsoft Office.<br><br>Detail-oriented with the ability to manage multiple inquiries simultaneously.<br><br>At NewLife, we pioneer the natural and alternative healthcare industry. We believe that health begins at home and that every family and individual should be empowered with the knowledge on how to live a healthy life.